Question about Xerox Phaser 8500/DN Printer

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ERROR MESSAGE What is an error 07,010.43:40732? Thanks.

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That is a print head tilt/movement fault.
Normally one of two things occur.
If you remove the left side cover, ( looking from the front of the machine) you will see about 2/3rd of the way back on the lower portion of the frame, a stainless steel block, about 1 inch by 1 inch. Often times spill over ink from the print head or excess tray builds up in that print head block. You can remove it, normally takes some locking pliers to free it. Clean it well. I normally soak them in hot water to soften the ink, and also clean the shaft it slips on, and remove all the looks ink you can in the area.
The second most common problem is if you had a power failure or you shut the machine down wrong, the print head wiper blade will tack to the print head. To fix that, you have to remove the left and right covers, then the ink loader ( where you put the in sticks). It is just held in with two plastic tabs and a couple of connectors. Once you remove the ink loader, you will be in the print head/drum area. The blade is a pinkish color between the drum and print head. Carefully release it from the print head then when you have the machine back running, run the eliminate stripes and the smears programs.
You could have a bad wiper blade clutch, but 90 percent of the time the block or sticky blade is the problem.
Let me know, we can go from here, but I very strongly suspect you will fix it with one of those two items.

Posted on Jan 28, 2009

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