Question about Apple iPhone Smartphone

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Iphone is dead

Actually i was updating itunes 2.2 software 4rm internet during this time my iphone was connected through usb.suddenly my iphone hanged and then.my iphone wasnt getting on!!!!what to do if my iphone dead now?

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  • Kathleen Bota
    Kathleen Bota May 11, 2010

    exactly what message do you get when you try to connect your phone to iTunes and what image do you see on your phone?

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Put your iphone into boot mode and connect it to itunes. itunes should reconise your iphone and you can restore it to firmware v2.2 and all should be working again.

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Posted on Jan 29, 2009

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WHILE SOFTWARE UPDATING IPHONE 4S ITS GONE DEAD................


before doing software update,first to be observe is the capacity of the battery,make sure battery percentage is at least 80% and above.

Try to do this...

* connect your iphone to pc or laptop w/ itunes together with your usb cable.
* simultaneously press power ON and home for 10 sec, then release the power on button BUT still continue pressing home button until a connection on pc establish.
* itunes will pop up and a message will appear that yung iphone is into recovery mode.
*click restore and wait until its done (make sure you have a stable internet connect)

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Make sure you are connected to the internet.

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iTunes for Windows iTunes can contact the iPhone iPad or iPod software...
If you can access your device's settings menu and connect to Wi-Fi, install the latest version of iOS over Wi-Fi using Settings > General > Software Update. If your device is locked with a forgotten passcode or in recovery mode, you will need iTunes to restore the device.
If one of the alert messages above appears when you try to update or restore your iOS device, connect to the Internet with your preferred web browser, and access the iTunes Store.

If you cannot connect to the Internet with your web browser

If you can connect to the Internet, but see an error when accessing the iTunes Store

If the iTunes Store shows a blank white page

If the iTunes Store opens successfully

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Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 4S will erase everything on it, so make sure everything on the iPhone 4S is stored elsewhere prior to restoring. To restore, connect your iPhone 4S to a computer with iTunes installed. Click "Restore" on the iPhone 4S summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 4S displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 4S enough to be able to restore. If the iPhone 4S hangs on this screen for long periods of time, you may need a new battery.

Force restore mode

If your iPhone 4S is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.
If the device is powered off, plug one end of your USB cable into the iPhone 4S and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 4S, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.
If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).
God bless you

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Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 4S will erase everything on it, so make sure everything on the iPhone 4S is stored elsewhere prior to restoring. To restore, connect your iPhone 4S to a computer with iTunes installed. Click "Restore" on the iPhone 4S summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 4S displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 4S enough to be able to restore. If the iPhone 4S hangs on this screen for long periods of time, you may need a new battery.

Force restore mode

If your iPhone 4S is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.
If the device is powered off, plug one end of your USB cable into the iPhone 4S and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 4S, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.
If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).
God bless you

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Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 4S will erase everything on it, so make sure everything on the iPhone 4S is stored elsewhere prior to restoring. To restore, connect your iPhone 4S to a computer with iTunes installed. Click "Restore" on the iPhone 4S summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 4S displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 4S enough to be able to restore. If the iPhone 4S hangs on this screen for long periods of time, you may need a new battery.

Force restore mode

If your iPhone 4S is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.
If the device is powered off, plug one end of your USB cable into the iPhone 4S and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 4S, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.
If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).
God bless you

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Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 4 will erase everything on it, so make sure everything on the iPhone 4 is stored elsewhere prior to restoring. To restore, connect your iPhone 4 to a computer with iTunes installed. Click "Restore" on the iPhone 4 summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 4 displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 4 enough to be able to restore. If the iPhone 4 hangs on this screen for long periods of time, you may need a new battery.

Force restore mode

If your iPhone 4 is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.
If the device is powered off, plug one end of your USB cable into the iPhone 4 and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 4, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.
If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).
God bless you

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1 Answer

Bootmgr


Corrupted software

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 4S will erase everything on it, so make sure everything on the iPhone 4S is stored elsewhere prior to restoring. To restore, connect your iPhone 4S to a computer with iTunes installed. Click "Restore" on the iPhone 4S summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 4S displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 4S enough to be able to restore. If the iPhone 4S hangs on this screen for long periods of time, you may need a new battery.

Force restore mode

If your iPhone 4S is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.
If the device is powered off, plug one end of your USB cable into the iPhone 4S and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 4S, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.
If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).
God bless you

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Iphone will not restore error 13


You can resolve the restore issues using the troubleshooting steps found in this document:

1. Update to the latest version of iTunes

To see if you have the latest version of iTunes, open iTunes and check for updates.
  • Windows: Choose Help > Check for Updates
  • Mac: Choose iTunes > Check for Updates
If there is an update to iTunes available, install the update and try to restore again. If you do not have an active connection to the Internet, or your Internet security settings are configured to prevent iTunes from communicating with Apple, iTunes will alert you that the iTunes update server could not be contacted. Resolve your Internet issues and attempt to update again.

2. Restart your computer
Simply restarting the computer can clear up certain issues that could prevent you from restoring iPhone or iPod touch. After you restart, try restoring the device again in iTunes.

3. Open the proper ports and allow access to Apple servers
During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
Port 80
Port 443
phobos.apple.com, albert.apple.com, gs.apple.com
If you see "Error 9807", you must open access to the following VeriSign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
If you are using a Windows operating system, you can follow this article to help resolve issues caused by third-party security software.
You may need to update, properly configure, disable, or uninstall built-in firewalls and other security software to prevent interference with iTunes. For assistance with this, contact the company that supports the firewall or security software you use. If you are using proxy settings, try to restore or update without using a proxy.
4. USB Troubleshooting
Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built in to the computer are preferred over a hub. If you tried connecting iPhone or iPod touch to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If the issue continues:
Remove all USB devices except the keyboard, mouse, and iPhone or iPod touch. Remove all USB hubs and connect directly to the computer.
Connect iPhone or iPod touch directly to the included USB cable, bypassing the dock.
Restart the computer.
Try to restore the device again in iTunes.
If available, test with alternative, known-good USB cables.

5. Restore on a different computer
If the issue is not resolved with the above steps, try to restore using a different computer. Ensure that the computer you use has USB 2.0 ports, the latest version of iTunes, and that you connect directly to the computer.
If another computer is not available, proceed to the Advanced Steps below.

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