Question about Kirby Ultimate G Bagged Upright Vacuum

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Kirby Sentria brush roll not rotating

I have tried everything, from checking the bag, to taking the belt completely off. The vacuum is on the highest setting from the carpet and still the roll won't move. It is still on number 1, I tried number 2 and still nothing. Please help, Im trying to get my house on the market and get my carpets clean!

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  • marines1ange Jan 29, 2009

    Thanks so much. I totally was not engaging the belt before putting it on!!! IT works so much better now...thanks so much



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Posted on Jan 29, 2009


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There are complete detailed explanations if you do a search engine on kirby shampooer instructions. I found one explanation on Ebay, and another on EHow.

Step one - vacuum your carpet more thoroughly than you usually do. Each back and forth pass - four times.

Take off the dirt bag and the head off of your Kirby.

Where the dirt bag attaches to the Kirby is where the shampoo mixing container goes. Before you attach the mixing container on there take your container and fill it to the 1st line for a very small area, 2nd for a medium sized area, and to the third line for an average sized bedroom. A large living room may need a second container. For the solution - you must use Kirby shampoo. If you fill to the first water line - use one capful, 2nd line 2 capfuls, and etc. Make sure the sponge filter is positioned on the mixing container in the spot where it hooks onto the vacuum (mini-emptor).

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Once you puzzle piece everything together and now ready to shampoo. Let me tell ya this - after the hassle of putting everything together - just do the whole room and make it worth the bother.

Turn the machine on, and lower the shampoo head ALL THE WAY DOWN, unless your carpet is ultra thick and then maybe just one click up. Turn the dial on the shampoo mixing container to on. Push the machine forward rather quick and pull back slow. Do overlapping passes.This will spread the foam nice and evenly. Let the foam sit for about 5 minutes, then turn the dial to off and go back over it slowly forward and backwards massaging the foam solution deep into your carpet fibers. Then let it sit for 2 - 3 hours. Then vacuum really thoroughly. Right after I go through the shampooing process and the carpet is still moist - I use a carpet brush and I scrub the foam even deeper into the carpet.

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Posted by egarcia on Jun 30, 2008
It is hard to move forward when vacuuming, ok when moving back

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It sounds like you have a Kirby vacuum and there are a few things you may want to try. #1. Change the belt on the vacuum every 4 to 6 months for the best cleaning and the belt also helps you with the movement, and to store the extra belts in a Ziploc bag in the refrigerator. #2. There is an adjustment on the brushroll on each end of the brushroll by turning the screw heads and ½ to 1/3rd turn on each side. #3. if the belt is changed and the brushroll has been adjusted then on the height adjustment, try this… raise the height adjustment to the highest level and then adjust is down one step @ a time until you hear the tone change, that is when the brush hits the carpet and the vacuum head creates a seal. Then try to vacuum the carpet – if you feel like it is doing a good job then you have got it adjusted correctly, if not adjustment one more down and the setting should be complete. If the setting is all the way down on the floor the vacuum cannot do its job properly. Also it a good idea to change the vacuum cleaner bag; and to clean the inside of the cloth bag. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. Customer Service – United States & Canada 1-800-494-8586
Hours 8:00 am to 5:00 pm (EST) U.S. & Canada Fax # 1 (216) 529-6146
Mail To:
Consumer Relations
The Kirby Company
1920 West 114 Street
Cleveland, OH 44102
Thanks, Don the Vac Man
Go Ahead. Use Us.

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