Question about Canon DR-5060F Pass-Through Scanner

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Lines all over second page

When I use the duplex, the second page has lines all over it. I can see that the scanner glass is dirty under the side you can not get into. I cleaned off the top and that is fine, but how can we get the glass off to clean the inside of the glass? Who can we take it to that can clean this?

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It is possible to clean the inner side of the glass. First you need to remove the scan module by removing two screws on each side, then remove the cable. Carefully take out the module. You will notice 4 small screws in the side, after removing which you can detach the LED module. Remove the vertical screws and this will detach the Lens Module. Now you will have access to the inner side of the glass. Ensure that the electronics, the Lens module and the LED are carefully placed back and cable connected properly. There is a small spring plate screwed along with the LED module, which needs to be placed properly. Please do not use any sharp instrument. 
S. Mohan, Chennai, India

Posted on Feb 12, 2009

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Scanning duplex I get a line down the righthand side of all alternate pages?


With very limited information, I suspect if you observe closely on the side that has the line printing you will find a dark smudge on the glass. If this is found you should be able to use a little rubbing alcohol on a clean cloth an remove the smudge.

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Morgansaki,

You have a dirty scanner lense. when you lift the top cover, as though you were going to do a copy from the platten glass, you will see there is a smaller glass to the left hand side of the scanner. look very hard at this glass and you will see there is a dirty mark on the lense. clean the cglass thoroughly with some quality window cleaner and you will find you line will go away.

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Duplex Scanning


If the line appears in the same location, it is definitely dust sticking to the glass. How thick is it? If it is thick, it may be because of an LED failed to glow, but this is etremely rare. If you are getting line in Duplex mode and not in simplex mode, it is on the second scanning module! Try cleaning with Isopropyl Alcohol (IPA). If you have been scanning old documents which tend to break like biscuit or get powdery, a speck can enter into the scanning area and create trouble.

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