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Don't have a solution, but a similar problem and maybe a work around. My prints on glossy paper come out with a strong red tinge if glossy paper is specified. Seems to work all right if plain paper is specified with glossy paper in tray. Was on chat and email and phone support with HP for about two days. Went through all tests and resets with them. No solution from them except an offer of a refurbished Model 309 for $200. It was on sale at Costco for $169 that same day. I didn't buy it as it is missing features on the C7180.
Note the extended self test shows the light magenta ink is not printing - but it does use ink and the ink drop counter shows it is using ink.
Try specifying plain paper when you print on glossy. Maybe our problems are related?
H-4 is an error code for the fixing assemblyand needs to be reset thru a simulation code, sometimes a power flucuation can cause this error and therefore may not need parts.
when it is done properly the display will go blank
then enter 14
then press the start key, turn the machie off and then back on.
If the code comes back you'll need something for the fixing assembly
That code generally shows up when the main board id does not match up with the other controller boards. They cannot be interchanged between machines. They write to each other to check id's You will most likely have to replace all the primary boards, VERY costly.