Question about Ultra Max Eden Bath Black Ultra Zen Granite Vessel Sink S011

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Pop up vessel sink drain

The pop up drain in my vessel sink is stuck in the closed (down) position. How do I fix this?

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Same thing happened to me. Luckily, my SO was more level headed than my "the sky is falling" routine. The bezel or trim ring in the sink unscrews on my model. We were able to unscrew this ring and get at the stopper mechanism to pry it up. After stopping/unstopping several times, it looks like it's working again.

Posted on Apr 19, 2014

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Well, I dont know what B.D. is thinking as my pop up sink does NOT have a lever--but I did check because I have the problem as posted. For some reason the assembly does not pop up now when you press the stopper. ONly thing I could do was remove the trap pieces and jam a wire or thin screwdriver or knife up and pop the stopper up. I am hoping a knowledgeable person posts on how to get this hting operational again--it worked great for two months.

Posted on Jul 17, 2013

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Look underneath the sink and you will find the lever that moves the drain up and down. It is probably stuck.

Posted on Jan 30, 2009

  • brian Jul 17, 2013

    Dont know what you are thinking...there are no levers on these assemblites. Take the trap apart and jam a thin screw driver or stiff wire up and pop it up

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1 Answer

I have a glass bowl sink in my bathroom. The pop-up drain is stuck in the down position and will not release. How do I fix it??


You'll need to access back side of sink bowl and locate drain mechanism, most likely either the plunger rod has loosened up from clevis rod or clevis rod is positioned to far in towards drain line causing it to bind. Check diagram for assistance in locating parts.
Is the plunger rod tight or loose? You can also loosen clevis screw and see if the plunger rod will slide freely. If it does try moving the horizontal pivot rod up and down, while doing this you should she your drain plunger moving up and down. If it does not then most likely will need to replace plunger mechanism by removing the retaining nut on the back side of the drain line. This will allow you to disassemble the actual drain plunger but I would definitely start with the mechanism of the stopper and clevis where it attaches to horizontal rod.
Sounds like a simple binding. Always be sure there isn't anything stored under your sink which could be causing the problem. Sometimes the most obvious is the last thing we look at.
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I'm assuming this is a mechanical pop up drain. If so then one of three things are happening. Either the pop up mechanism needs to be adjusted, there is build up inside the drain where the stopper is or the mechanical parts are worn and need to be replaced.

Remove the items from underneath your vanity so that you have room to work. Under the vanity the pop up will have an adjustment rod. It is possible that the adjustment has slipped resulting in the drain not closing off properly. Try adjusting the connecting rod and see if that helps. If not move on to the next step.

You will need a small pail to catch any water when you disassemble the pop up. Inside the sink put something under the stopper to hold it in an open position because when you disassemble the pop up it will drop to the closed position and may be difficult to get out of the drain. Under the sink there will be rod coming out of the drain held on with a threaded nut. Unscrew the nut and the rod will come out of the drain and deattach from the pop up inside the drain. From the top of the sink remove the stopper. Clear any of the build up which is usually a distasteful combination of hair and soap scum. A pair of latex gloves come in handy at this point. Check the pop up for wear at the point where the rod attaches. It is possible that this could be worn to the point of not working correctly when the mechanics of the pop up are moved to the closed position. Your local hardware store will have any replacement parts required.

Be sure to reassemble every component before using the sink and test for leaks. Good luck with your project.

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