Question about IBM 6400 Matrix Printer

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P62 error code

I am receiving the p62 error code, DC Program not valid, on the IBM 6400 series printer. Cannot locate service manual. Need possible sulotions to this problem? Please help?

Lee

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The IBM 6400 printer uses internal programming software that is specific to the printer based on installed interfaces and graphics options. This software resides in flash memory and when the printer is first powered on the software is executed. During this process it initializes the various processors on the controller board, initializes the optional interface cards, and then loads the necessary operating settings into dram. If the programming software becomes corrupt it will fail during startup, giving you the DC Program not valid error or a number of other error messages. The solution to this is a reflash of the printer. Unfortunately, the flash software is proprietary to IBM and they will not distribute it to anybody. The only way to get the printer reflashed is by calling IBM and having one of their engineers reflash the printer.

Posted on Jan 30, 2009

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 28, 2009

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