I instruct my office to fax me a documet, the ready light flashes on andoff.
The menu bar says "incoming call" , after 15 seconds the menu bars says
no fax detected.
I checked the menu and found the fax routing faxes to the PC. I unplugged
the pc cord, went into the menu and changed the setting to not send
faxes to pc. but still will not recieve faxes.
Checked tofind that the data line was connected to the data port.
would like to reset machine to original factory default settings.
Also, just moved to new house, was working fine before the move.
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Re: wont recieve fax
NVRAM init returns all stored parameters in NVRAM to factory default values or to a default
ROM value, depending on the variable, and performs a system reset.
Performing NVRAM init can cause the product to violate local telephone regulations. Reset the
language and country/region after performing NVRAM init.
ENWW Service-mode functions 265
NVRAM init resets the following settings and information:
● All menu settings are reset to factory default values, including fax header and company
● Factory settings such as formatter number, page counts, and factory paper settings are
● All faxes in memory are erased.
● All speed-dials, group-dials, and phone book entries are erased.
● All localization settings, including language and country/region, are reset.
To perform NVRAM init
1. Turn off the product.
2. Press and hold down the * and MENU/ENTER buttons.
3. Continue to hold down the buttons while you turn on the product. Hold the buttons through
the entire power-on sequence.
4. When Permanent Storage Init. appears on the control-panel display, release the
5. When the message Language appears on the control-panel display, set the correct
language and country/region.
6. Allow the product to return to Ready before using the product.
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Take your incoming phone line and plug it into the place that says "line" on your fax machine. Plug another phone cord into where it says "phone" and connect this to your telephone. Test to make sure you have chosen the right places by dialing a phone number to fax to and listen for the dial tone. If you get a dial tone, then you have set it up correctly.
On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.
Have someone send a test fax by dialing your phone number for the line connected to the machine. The fax machine will pick up on the number of rings set and automatically begin receiving and printing a copy of your incoming fax.
You cannot use magic jack.
You can also choose to manually answer an incoming fax if you see that your display on the fax machine says "ringing" or incoming" you can push the "start" button and this will start receiving your incoming fax.
On the keypad of the machine there is a choice for settings. You need to go into menu and scroll through to Fax Setup menu. ON this menu you will scroll through to AUTO ANSWER and it will give you the option of OFF or ON. YOu need to turn it to OFF. This means that if you want to recieve fax you will need to manually press start on machine when someone calls to send you one. Turning autoanswer on or off wont affect your ability to send faxes.
Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.
Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.
Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.
You can set your product to forward incoming faxes to another fax number. When the fax arrives at
your product, it is stored in memory. Then your product dials the fax number you have specified
and sends the fax. If it cannot forward a fax because of an error (for example, the number is busy)
and repeated attempts to redial are unsuccessful, your product will print the fax.
If the product runs out of memory while receiving a fax, it will terminate the incoming fax and only
forward the pages and partial pages already stored in memory.
When using this feature, the product must be the one receiving faxes (not the computer) and the
answer mode must be set to Automatic (see Changing how the product answers incoming faxes).
To use fax forwarding
1 Press menu/enter.
2 Use the < or > button to select Fax Setup and press menu/enter.
3 Use the < or > button to select Fax Recv. Setup and press menu/enter.
4 Use the < or > button to select Forward Fax and press menu/enter.
5 Press > to select On or Off and press menu/enter.
6 If you choose to turn fax forwarding on, use the alphanumeric buttons to enter the fax number
where you want the fax to go, and press menu/enter to save your selection.
The only reason why your unit stops printin faxes is because the toner cartridge is nearly empty. Th e unit will then try to conserve the remaining toner for printing and copying. Follow this steps to program the unit to print all faxes, even with toner low:
When the toner cartridge is nearly empty, the machine shows
the “[Toner Empty]” message and continues printing except
incoming faxes. In this case, incoming faxes are saved in
However, you can set the machine to print incoming faxes, even
though print quality is not optimal.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner”
appears on the bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off”.
Select “On” to ignore the [Toner Empty] message.
Select “Off” to stop printing incoming faxes when the
message appears. This is the default setting.
4 Press Enter to save the selection.
5 To return to Standby mode, press Stop/Clear.
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.
Yes you need to connect to computer to receive and send fax........ Telephone as to connected to dial up modem of the computer if you dont have dial up modem then the faxing wont work.........
About Distinctive Ring Pattern Detection (DRPD)
"Distinctive Ring" is a service provided by some telephone service
providers. Two phone numbers are assigned to one phone line so that
you will hear different ring patterns for incoming phone calls than for
incoming faxes. If you subscribe to this service, follow the
instructions below to program your All-In-One to use it. On the X125:
Press Setup once, then press Menu nine (9) times until DRPD appears on the display. On the X63:
Press Setup once, then press Menu eight (8) times until DRPD appears on the display.
Press Options until you see Learn, and then press Start/Yes.
Dial the phone number that you want to use as a fax number. (Do this from a different phone line, not from the line the fax will be installed on.)
Press Menu until you see Fax Receive Mode on the display.
Press Options until you see DRPD, and then press Start/Yes. The All-In-One detects the ring pattern and answers all incoming faxes on the second ring.