Question about Plantronics CS60 Professional Headset

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My headset was working fine (Plantronics CS50). Now I can use it to talk on my phone to office extensions but when I punch an outside line, their is a loud, very loud noice that prevents one from hearing anything. What can that be??

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  • Wajid M
    Wajid M May 11, 2010

    Dear ajia Did the first solution work for you? I mean did resetting the headset got rid of the very loud noise that was preventing you from hearing anything on the outside line. Thanks!

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The CS50 is not a phone and it is not specific to VoIP.  It does not transmit over the ehternet wiring in your office space.
Here is how to really "reboot" or as the manufacturer refers to it "perform a system reset" on your headset:
1. Lift the headset off of the charging base.  Make sure the headset is turned off.  The green light should not be lit on the charging base. 2. The mute button is on the black little wheel on the top of the headset.  If you push it straight down with the tip of your finger it will mute it.  Now, at the same time, push and hold the mute button with the call answer button.  You will see a green light on the headset flash quickly.  After 2 series of flashes, let go of both the call answer and the mute button. 3. Place the headset back on the charging cradle.  Leave it there for 30 seconds.  Lift it up and try it now.
Also make sure that the red light on the base is lit up.  This means there is power to the system.  If it's not, check the connection.

Posted on May 22, 2009

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Your plantronics is a voice of IP phone and does not work like a conventional telephone. It transmits over the ethernet wiring in your office space.

I would first and foremost try to reboot your phone. (Unplug the cables from the back and wait a few seconds the, plug everything back in.) Your phone should take around a minute or two to boot up and get back on the system.

If that doesn't help, you will need to call the telcom company that services your PBX. The programing and testing is not "user serviceable". It requires special software and passwords to log into the system and check the programing status of your phone.

Posted on Jan 28, 2009

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