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Same problem I had. Remove the ring around the track ball assembly. and remove the track ball assembly frrom the phone. Clean the ball well with a swap and alcohol. Make sure you put the assembly back in the same way it came out. Put the ring back on and you should be good to go.
Cause: The sensitivity of the trackball/trackwheel might be less Faulty Hardware Resolution: Increase the sensitivity by following procedure Option -> Screen and Keyboard -> Horizontal Sensitivity and Vertical Sensitivity to 100 If not working check with the service center
Try a different ball in the device they are fairly easy to remove. Borrow a friends entire track ball use nail file to remove the ring then look to make sure what way the mechanism and ring go back in and try your firends if his/hers works in your phone replace the defective part.
Try removing the silver cover around the scroll ball, and remove the ball. There should be a little white square underneath it. If there is no white square, but a red square, then it could be water damage. I had the same issue with mine.
Hi guys I have the solution. I think all your trackballs are stuck. If you cant move it, take the silver ring off with a knife, take off the trackball and put rubbing alcohol on it wth a Q - tip until it works. Can some1 help me? My problem is titled My blackberry pearl wont load up.