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Sony CD device in Dell Dimension 521 won't function. Ok for last year and a half. Device driver info says (2) conflicting things- One that the best driver is properly installed and the other a Code 39 - they found the driver but Windows encountered a problem trying toi install it. Windows cannot install the driver because it may be corrupt or missing. I'm a beginner level user- I have no idea where to call/ ask to fix. Trying to set up nes printer - need NOW for pic porfolio to show client on Monday! Thanks for your time - ANy time! Kathy

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FOLLOW THESE STEPS, THEN THE ISSUE WITH THE CD ROM WILL BE FIXED FOR SURE!!! NO MORE TROUBLE SHOOTING NEEDED, JUST FOLLOW THE STEPS BELOW CORRECTLY AND WITH CARE AND YOU NEED NOT CALL ANYONE, ALL YOU NEED TO DO IS POST YOUR QUERY HERE AGAIN, THAT’S ALL

1. Click on START button, the click on RUN
2. Enter REGEDIT and press enter
3. When REGEDIT starts, open up the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.
Then close REGEDIT, shutdown & restart your PC And it should work again


Posted on Feb 14, 2009

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Posted on Jan 02, 2017

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