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first install all the drivers and software that came on the cd with the device. if the installation procedure asks to connect the device, connect it, if not, wait with connecting until after the install is complete and after you have rebooted the computer...
I tried to charge my Zen Vplus 8 Go, using a wall plug : it didn't charged and it came with Black screen !!!
I didn't fixed my problem by using the reset button.
So i finally succeed to fix it, by both :
- pluging my Zen on my my computer
- using the reset button.
You should succeed also if you are using my method !!!
Joel from Paris
I had problem like that, i m afraid the only solution is to reload firmware - you can do it on your own (try to hold play button and turn it on, menu should appear, choose reload firmware, but you need your comp to detect player to do it i m afraid) anyway, i found pro to do it for little money :p if your zen is new creative service should do it for you for free
The ONLY AND I REPEAT ONLY way to solve zen and computer recognistion problem is to have THE ORIGINAL INSTALL DISK that came with player.
The only things that will work is
1. Download Utorrent
2. Go to google or yahoo and search Creative (you'r player type ie zen touch, zen mossiac, zen x, etc.etc.) install disk torrent.
3. Try to find the one that is closest to the name of your player (ie. zen touch, mossiac, x) and download the install disk.
4. After the download finishes you should be able to run setup like you have the disk.
I downloaded the install disk torrent and after i finished downloading I simply found the setup file clicked it and installed the neccessary files, and presto my computer recognised my zen touch.
#2 If you can't find a install disk for you perticular player, you should try to see if maybe a friend or someone youknow has a creative mp3 player and ask to borrow there install disk, who knows it just might work for you'r player. Best of luck and I hope this will solve you zen player/computer problem
My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time
I think I found it for you: