Just after I entered the" parametrage service reseau" appeared on half the page "alerte fatale" asking to "reinitialiser". I cannot do a thing: the Palm looks like dead. I cannot shut it off. The Palm continuos to be on, on the same page, on the lower half "alerte fatale" and in the upper part "parametrage service reseau".
Can any one help me ??
You will have to do a soft reset. Google on the web how to soft reset the palm tungsten e. It is just slightly complicated. If that does not work you may have to do a hard reset which you can also find out how to do on google but i dont think you will need to
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To get rid of the Fatal Alert, perform the Hard Reset on the device.
A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings.
Follow the steps below to perform a hard reset on your device.
Open your handheld.
Press and hold the power button on the top panel of the handheld.
While holding the power button, use the tip of your stylus or an unfolded paper clip (or similar object without a sharp tip) to gently press and release the reset button. (The reset button is the tiny hole labeled Reset on the back of the handheld.)
Wait for the Palm Powered logo to appear; then release the power button.
When prompted that you are about to erase all the data stored on your handheld, press Up to complete the hard reset.
When prompted, complete the steps to align the screen.
This is a common problem with the Tungsten line, You can try doing a hard reset. This worked for my E2. If that doesn't work, the battery must be removed for a few hours. Although it still may not work after the battery removal.
** To preform a hard reset, hold down the power button, and push the reset button on the back of the unit. The top of your stylus unscrews to expose a "plastic pin" for this purpose. Keep holding down the reset button while the unit reboots. You should see a palm screen displayed while it restarts, let go of the power button and follow the instructions. Pressing up on the pad ring should erase all data.
Though Docs to Go is supported by Palmone, it is still a 3rd party software and will jam your unit like you wouldn't believe. I reloaded mine 15 times before I gave up and quit using it. The Fatal error is an all out jam. The Docs can even duplicate themselves and yes you end up dumping the program from your e2 and reloading before it will work again. The e2 is good and I made mine do internet wirelessly but could never whip Docs.
Thoroughly flush (delete) documents to go using the tool below and then reinstall. Worked for me two times over the past two years when my E2 has gotten sick. http://support.dataviz.com/support.srch?docid=13445&pid=2000