Question about Acer Extensa 4620 Notebook

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Acer aspire 5100 cd-rom issue

I have a very anoying problem with my laptop,
when i start up my laptop, pop in the cd, it does not recognize a cd and does not do auto play, if i look in device manager it doesnt even see a cd-rom installed, so i restart the computer, and still does it, then one day i try it again and all of a sudden it sees it and auto plays fine just how it should,
as long as i leave the laptop on its fine, but as soon as i put it to sleep or shut it down and start it up again its gone, iv tryed finding new software with no joy,

iv tryed uninstalling it, then switching it off, then on again so it auto loads the hardware, and sometimes it works,
and even tryed another cd-rom from my spare laptop, which worked, but only the once, im out of ideas, hope you can help
i have the exact same problem. acer aspire 4520// please help

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  • gritz2ya May 11, 2009

    i have 2 acer aspire 4520 laptops with this problem, the dvd writer dosen't come up on the drive list on the my computer icon, and it's not listed in the device manager at all so i can't uninstall it to reinstall it. i also have issues with the realtek sound drivers on 1 of them. i believe that they are junk, the warrenty just expired and acer support won't even tell me what model optiarc dvd writer is installed or where to find drivers, or if they are even available! their support sucks!!!!!

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You can try deleting upper and lower filters. This solves many CD/DVD drive-related problems. The steps are outlined here:
http://support.microsoft.com/kb/314060/

Posted on Apr 02, 2009

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