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Re: jam paper inside
Believe it or not, a bad/faulty drum unit can cause this. or possibly the feed rollers just needing cleaned. it really helps on jam problems when you can print just 1 page and let us know exactly where that paper stops at.
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to clear document jam: 1 Open the front panel. 2 Carefully remove the jammed document. 3 Close the front panel firmly until it clicks into place.
If the fax paper jams while you are receiving or printing, Remove jammed paper and press Cancel appears in the message.
if the paper is jammed in the printing area 1 Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2 Press Cancel. 3 If this was a fax, reprint the fax. For more information, see reprinting faxes on page 29.
if the paper is jammed in the paper feed area 1 Remove the jammed paper as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2 Reload new paper with the print side facing toward you. 3 Press Cancel when finished.
If a document jam occurs during a transmission, the message "DOCUMENT JAM" is displayed. If this occurs, follow the procedure below. It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document. See Chapter 3, "Loading Documents" for document specifications and recommendations which may help avoid paper jams. Note: The power can be left ON when clearing a paper jam. Typical Causes of Document Jams Recommended Procedure The document is fed at an angle. Adjust the Document Guides to the edges of the document. The document paper is too thin or too thick. Make a duplicate using a copier and use the copy as the sending document. Document has tape or pieces of paper taped to it. Remove the tape or make a duplicate using a copier and use the copy as the sending document. The Control Panel Cover is not fully closed. Close the Control Panel Cover fully. The document is stapled. Remove the staple(s), or make a duplicate using a copier and use the copy as the sending document. Basic Troubleshooting 1. Remove all documents from the Document Support. 2. Open the Control Panel Cover. 3. Remove the document jam. Remove any pieces of paper, paper clips, or staples that may have caused the jam. 4. Close the Control Panel Cover. 5. Verify the display has returned to the Standby Mode.
The following is general advice that applies to removing paper jams in most printers, copiers, etc.
Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab.
Always remove jammed paper by pulling it in the direction of normal travel only. Don't try to pull it out against the direction that it entered the printer. Sometimes rollers inside the machine have a knob (usually coloured green or orange) that can be used to manually wind the page through the printer or fax. Always turn in direction of arrow indicated only.
After removing page, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test
You need to leave the machine off for a period of time, Perhaps overnight or longer. When the battery back up runs out any stored fax will be deleted. If you have succeeded the first page should a report telling you this fact.
If this fails you can always wind your carbon paper backwards so its not wasting on the unprinted stuff but the stuff that has already been printed on.