After running scan, computer would not reboot, would not function at all to shut it down properly. I turned it off and back on by the power button, when it came on there is no desktop, I cannot access anything, (the control panel, my computer, taskbar, etc). When it powered up it said "icon could not be set" (or cannot, not sure exact words)
The only way to access anything was going through my email notifier to search the web. Cannot shut it down properly at all, and can only access web. I cannot access my online user manual, and no longer have the backup cd's, they burned up in a fire a couple years ago.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This solution addresses Spy Sweeper 6.1 and Webroot 2011 (version 7.0)
The Webroot Client Service must be running on your computer in order for Webroot software updates to function. If your updates are failing, follow the steps below to make sure the Client Service is started on your computer.
Follow the instructions for your operating system. For Windows XP:
Click the Start button, then click Run. The Run box opens.
In the Run box type services.msc and press OK. The Services window opens.
For Windows Vista or 7:
Click or the Start button.
Type services.msc in the Start Search box and press the enter key. The Services window opens.
In the Services window, scroll down and locate Webroot Client Service.
Right-click on the entry for Webroot Client Service and choose Properties from the menu that appears. The Properties box for the service will open.
In this window, locate the Startup type. If it is set to Disabled, use the drop-down menu to change the setting to Automatic and click OK.
Make sure Webroot AntiVirus is not running on your computer. The uninstall application will not complete successfully if the application's files are in use. Follw the follwing instructions to uninstall Webroot antivirus From "Control Panel" -> Use Add/Remove to remove the program Reboot your PC and the process is completed.
I recommend that you use Sytem Restore to go back to a point before the problem began.
1. Click the Start Button
2. Select All Programs> Accessories> System Tools and click on System Restore.
3. Select a point before you tried to install/renew your antivirus and restore to that point.
Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.
Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.
Reboot your computer and then install the new Antivirus.
Reastart the computer in Safe Mode and then run all your security scans.
Restart the computer and then go online to Trend Micro House Call and download and run the free scan. Remove all it finds.
Sounds like you have a non-AV version of Webroot if options are greyed out. If not, uninstall and re- install. If you've used "Hijack This" then you've used one of the best tools available for tracking down issues with malware. Remember, it is better to scan for malware in Windows SAFE MODE. Superantispyware is an excellent and free utility. Also try Panda's free online service too. If your system is clean and still slow, then your registry might be the culprit in addition to the usual suspects (defrag'd drives, windows temp files, cookies, etc).
This happened to me once because my system ran out of resources. I closed everything that is running in the taskbar and applications that are not important like widgets and items that are not important in the device manager then ran again the antivirus. This also happened in another machine that we almost do not shutdown. A reboot and ran the antivirus and it worked.