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I think you have a operator error problem. If the duplex is working then there is no mechnical problem have you got 2 sheets to copy then you should still have something on both sides of the paper.
Further investigation would be necessary.
you have to turn off the duplex scanning option under copy settings this will solve the issue
You can go to settings and look for Copy setup or copy settings i dont remember well but you get an option of DUPLEX COPY or DUPLEX SCAN you have to turn off this.
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sounds like the registration rollers and the duplex rollers need to be replaced. they have finnally gotten worn out to the point that single sided copies are fine but the paper slips during the duplexing and offsets the copies
these machines have a duplex unit all machines this size does, now a duplex unit is where the paper double sides in the machine, like doing a double sided copy.
i know off some people think that a duplex unit is the DADF (document feeder).
The duplexer is for 2 sided copies. You can take 2 single sided copies and make (duplex) them into 1 double sided copy. You can take double sided copies and make more double sided (2 sided) copies with the duplexer. You can also take double sided copies and make single sided copies. Hope this helps.
there are 2 ways to copy 2 sided
one is full duplex which means your copier must have a duplex attatchment fitted on the copier lid
the other if it hasn't got a duplexer is to copy in 1 to 2 mode which means you have to turn the copy over. it sounds like your machine has not got a duplexer fitted but it can still do double sided using 1 to 2.
do you have duplex installed ? if you trying to copy duplex originals, you need duplex feeder.. in main displey the left tab is dupleks printing, if you have there options 1 -1; 2-1; 1-2; 2-2 then you have a duplex installed and you can copy/print duplex. also in driver menu there is a option duplex, wath you have to choose if you printing.
Press on duplex button and scan your originals one by one on the platen mode (exposure glass). You cannot use the ADF for this function.
After every scan press the Start button.
After the last page please press the enter button as displaying in the display.
Then the copier itself can finish making duplex copies as you wanted.
Good luck and please rate me, thanks.