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a) Are you asking about regular periodic defrosting? Thats part of the machine operating cycle.
b) Or your unit is defrosting unwanted and food going bad. Then there is a failure in your cooling cycle. May be compressor relay, May be thermostat control failure or clogged condensor fan air line or failed condensor fan???
Most modern freezers don't need to be defrosted, but should be washed
out and cleaned periodically. Following are steps for defrosting
freezers that need it -generally when ice builds up to a thickness
between 1/4 inch and 1/2 inch.
Turn the freezer off. Controls may be inside the refrigerator.
Remove all food from the freezer and store in an ice chest while you are defrosting.
ice in the freezer compartment. This can be done by: a) letting the
freezer door stand open until ice melts; b) putting a pan of hot water
in the freezer compartment and closing the door, then checking for
melting ice and reheating the water every 10 to 15 minutes; c) using a
hair dryer by aiming warm air at ice in freezer until it melts.
Pick up ice and water as it melts with a dishcloth or sponge and deposit into sink.
Use a sponge or dishcloth and a bowl of warm water to thoroughly wipe out inside of freezer once the freezer is cleared of ice.
Turn the freezer back on, close the door and let run for 10 to 15 minutes before returning food to the freezer.
Put food back into freezer and close the door.
Remove the food from the lower portion of the freezer and remove the 2 screws which hold the rear freezer panel on . Remove the panel and use a hair dryer to defrost the ice built up over the drain . Once you see the black drain hole , concentrate on defrosting the hole . Once defrosted , the ice water will drain into the hole . I would use a small hose inserted into the drain and blow thru , to remove any debris built up inside the drain . Reinstall the panel and food .
there is a drain in the middle of the defrost water collector and it is probably blocked - usually with ice. dry ot the tray and put very hot water in to melt the ice. you may have to do several times. do this until water flows away freely