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You will ahve to log on to the web interface of the modem to find out what the firmware you have is.. See if there is an option to upgrade automatically. Else, look on the Verizon website. That might help
for westell 6100 modem usb driver installation follow the steps for windows xp -close all programs -unplug usb cable from the pc -insert installation cd from verizon -plug usb cable back to pc -wizard will pop up found new hardware -click next then follow instructions -select usb connection on the installation
Rob just studied ur problem.Iam a tech which handles this kind of issue.
I talk to verizon,at&t,bellsouth,qwest daily for such issues.
Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty.
And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible
For further clarifications plz get back to me.