Question about Creative Labs Creative Technology Zen MP3 Player

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Zen mosaic frozen on charging screen

I was charging my zen mosaic and when i pulled it of the charger it was frozen on the charging screen, it wont turn off or on it just stays on the charging screen

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  • eman1194life Feb 06, 2009

    well the same day i bought my zen it froze on me fully charged, with new music on it..i tried everything and im frustrated that i spent money on buying this product and now its frozen...i was better off buying an ipod...

  • roisincasey8 Feb 23, 2009

    was uploading songs, suddenly my computer couldnt find the Zen and when I looked at the Zen screen it said "shutting Down" & now it's frozen. I'm going to wait for 30something hours 'till the batt dies & see if it starts to act normal when I turn it back on...because I've already had to reboot it once & it's ANOYING!!!!!!!!!!!!! stupid piece of rubbish

  • Anonymous Feb 28, 2009

    full of music got static while playing music then froze

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Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,

Posted on Feb 02, 2009

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NO QUIERE LEER MUCICA

Posted on Jan 28, 2009

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1 Answer

Frozen Screen


Hi there Louisands,

You can do a reset on the Zen by using a paperclip or any pointed object and gently push and hold the reset button which is located in the left bottom side of the Zen.

Hope this helps.


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1 Answer

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Let the battery completely drain, and after a while charge it using the charger available else thru computer without turning it on.. let it charge for 50% and then try switching it on. Try this if not get back to me.

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There is a reset button I believe it is under you power button. Get a needle and put it in there. It will turn off your mp3 player, but you don't loose anything.

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if you don't have the kind of charger that goes directly into the dock connector, the zen vision needs a 5V charger ( it happens to be compatible with the PSP charger). if you just plug it into a usb cord it will not charger. you may also need the little white adapter piece the goes into the dock connector. i know only one place that sells older creative zen accessories and repairs creative zen visions . if you have all of that: i assume you pressed the little reset button on the bottom, it may just be frozen? if that doesn't work and you are sure you're charging it right, your logic board is dead.

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Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

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Maybe your charger is damaged try uying a new one or take it to the nearest electronic store

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Calm down and wait till it's battery will be empty. :) Then charge it in computer and then it will be not frozen. 

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there is none if the company are selling faulty goods . Just fooling customers

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read this:
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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Did you charge the unit over night? When they are brand new, the batteries are not always charged. See if the lights and screen come on when it is plugged into the charger. If so let it charge over night and try turning it on again. Otherwise, you should probably return the unit.

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