Question about Gateway Notebook PC (MX6710) PC Notebook

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Dvd burner/ cd rom drive not working

At first it would open randomly when it wanted to. Then occasionally it wouldnt open if there was a dvd or cd inside and now I have tried everything and it doesnt open. I went into hardware devices and it says its connected and there are no issues but it wont open.....

on a seperate note, I've had an issue for awhile where if I was watching a dvd, if the AC adapter was hooked up to the computer, the dvd would work fine but as soon as I went to the battery, the dvd would skip. anyone have any solutions?

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Sounds like a failed optical drive as it was requiring more power to operate normal. Will it even open if you try the software method (right-click on the drive in My Computer and select Eject)? You could also try manually ejecting the tray if there is a manual eject hole you can insert a straightened paperclip into. You will most likely need to replace the optical drive.

Posted on Jan 28, 2009

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Posted on Jan 02, 2017

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