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3.53 is about right for 4gb. The marketing folks give the total memory count when they say 4gb, but when a computer counts it, it counts 1024 bytes as a kilobyte. So, a gb is not 1,000,000,000 bytes to the computer, it's 1,024,000,000. Multiply that out, and there's your missing bytes. Plus, the device uses a little bit of the space for its own housekeeping. Don't panic. You got what you paid for.
let your battery run out by leaving you mp3 player play as long as it can....then open up the back of the mp3 player take out the battery and put the battery a freezer for an out or 2 then let it sit out for a day then put it back in the sansa and recharge it and it should either fix it or help add more life span to the charge
when you hook it up to the puter, go into My computer right click on the removable drive then click on explore disc and see what oter types of files are taking up the extra memory as if there are none then the drive has bad memory cells.