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Drive belt will not stay on

I have a Maytag Neptune model MAH5500BWQ and it just stopped spinning. When I opened the machine to investigate I found the drive belt had come off. When I put it back on and rotate the tub with my hand, the belt just creeps over towards the drum and comes off again. I can also see rub marks on the tub like this has been happening for a while. It also looks like there is a leak from around the pulley shaft on the outer tub. What can I do to fix this problem. Same problem. I have ordered a new belt to fix the slipping problem, but I have also noticed the leak which seems to be getting worse with each run of the machine. Where do I look now?

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To danibenoit:
Your description of the problem seems clear enough and described my same problem. Check out the following videos showing what seems to be the problem...with a solution. Hope it is helpful!

Maytag Neptune washer basket bearing removal process:
http://www.youtube.com/watch?feature=endscreen&v=zDADyKOIkoY&NR=1
Maytag Neptune washer bearing kit installation process:
http://www.youtube.com/watch?v=1JeVvD3bUaQ

Posted on Jun 23, 2013

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1. Find out where the leak is coming from. Does it leak constantly or during one part of the cycle?
A constant leak means the leak is in the valve where the hoses hook to the washer, the supply valves, or the lines to the washer from the water supply.
The other two options are when the washer is agitating or pumping the water out between cycles.


2. See if it leaks during both cycles and the test there would be to lift the lid just as it starts to drain and wait to see if the water stops leaking.
If it doesn't, then run the drain cycle to see if it gets worse or better.
Results may not be immediate as it would take a few minutes for whatever water there to finish dripping.


3. Wait until the water has been pumped out, lift the lid and check the drip again.
When the location of the leak has been determined, unless the washer has been frozen, most leaks can be fixed without parts and just using hand tools.
If you have an older, top load washer, the back or front will come off so you can observe where the leak is coming from.

WARNING. You are working with a moving, electrically hot machine that could flood.
You must take your time and not put your hand or hair in somewhere that can catch you.
You should not have to get into the upper control center, thus reducing the shock hazard.

4. Before turning the machine on, remove a cover. On some washers, there are two screws on the bottom L & R front corners that take the front panel loose.
Once the screws are removed, the front cover is hinged at the top and you simply pull the bottom away from the machine until it comes un-hooked, and set the cover aside.

There shouldn't be many exposed wires or ends, but a few. Don't touch the terminals or lay something metal in the machine that could fall on the terminals.


5. Take a flashlight, look for obvious leaks or better, water stains around nuts, hose clamps, etc.
Most likely you'll see some water residue here and there and that would be normal as a washer is wet. Look for puddles, long white streaks, calcium deposits.
Most likely, you won't find standing water, but some clues of where you should look when the machine is running.
Unless this leak is so obivous you can see what's wrong, you don't need to start it and you should repair the problem.
Once possible areas have been identified, you should start the machine as if you had a load in it and start to watch for the leak.

WARNING- Make sure you have no tools laying in the machine and you are out of the way. There are spinning parts and live wires once you turn the machine on.
Stay clear, and watch your hair and hands.

Once the machine is full and starts its cycle, look for leaks.
Let the machine do its cycle and as it goes into each part of the cycle, look for the leak.
Once you find a drip, stop the machine by lifting the lid or pulling out on the control knob, and now observe more closely.
Remember, water runs down; where it drips is not necessarily the place of origin.

6 Find the leak and make the needed adjustment (which will be all that is necessary most of the time).
If it is a part you need, get the make, model number and serial number of the washer and call an appliance parts dealer or repair service if you don't think you can repair the problem.



If the washing machine leaks water while it is filling, pull it away from the wall and see if the water drips from the inlet hoses or valves as the unit fills.
If it does, tighten the faucet packing nuts. Then, inspect the hoses and replace them if they have become cracked.
Also look for cracks in the casing of the inlet valves. Unplug the unit and lift the top to better inspect the valves.

Replace any valves that are cracked.

Valves usually crack when the hot water in the house water supply is heated to greater than 170 degrees.
They also crack if the house is left cold during the water and water is not drained from the unit. A cracked inlet nozzle can leak during fill.
The leaking water will drip down the outside of the tub and collect under the unit. Be sure that the hose connected to the inlet nozzle is tightly clamped.
Replace the nozzle if you find cracks in it.

If the leaking occurs at some time during the wash sequence other than when the machine is filling with water, unplug the unit, remove the back panel and examine the parts under the machine.
You can make a closer inspection by tipping the unit over onto it's front or side.

Tighten hose clamps that have become loose. If water is leaking from the pump, replace the pump.

The gasket between the tub and the splash guard may wear out and leak. To check the gasket, lift the top and remove the snubber and splash guard.
Replace a worn gasket. A hole in the bottom of the tub can develop.
If the hole is less than 1/4 inch in diameter, remove the agitator and basket and seal the hole.
If the hole is larger, replace the washing machine or tub.




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Posted on Sep 13, 2010

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1 Answer

Maytag neptune tl what is code Lr


LR is the error code for Locked Rotor.

This could be an issue with the Motor Controller or Control Board.

I have not seen Drive Motor cause this issue to date.

If you want to investigate further I would suggest getting the FAV6800A/FAV9800A Service Manual.

Google this ""Neptune TL Washer FAV6800AWW""

This is a sticky for the FAV6800A/FAV9800A washer DIY support. Go to the 5th post down in the Sticky and you will find a link for the Service Manual.

If you want to go further in troubleshooting and possibly a DIY fix just open a new thread in that DIY forum with Model number and Serial number. That info is found tag behind the console right back side as you face the machine console.

Feb 24, 2011 | Maytag Neptune FAV6800AW Top Load Washer

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Makes a grinding noise and will not complete a cycle it stays on all night unless i turn it off.


I need a bit more info to help.

If you can confirm the model number to make sure we are discussing a FAV6800A or FAV9800A?

If we are can you put the machine in a Spin Only cycle and tell me the machine will complete the cycle with a wet load. If it doesn't complete the Spin Only cycle is there any banging of the wash tub in spin cycle? Is there any error code to Console LED (FAV6800A) or LCD (FAV9800A)?
If you want to investigate further I would suggest getting the FAV6800A/FAV9800A Service Manual.

Google this ""Neptune TL Washer FAV6800AWW""

This is a sticky for the FAV6800A/FAV9800A washer DIY support. Go to the 5th post down in the Sticky and you will find a link for the Service Manual.

If you want to go further in troubleshooting and possibly a DIY fix just open a new thread in that DIY forum with Model number and Serial number. That info is found tag behind the console right back side as you face the machine console.

Feb 24, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Door wont lock will not close properly


Cut and paste this factory service manual.
It will show how to access,test and replace all components.

http://www.servicematters.com/maytag_library/docs/16010061.pdf

Jul 24, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Wash time too long


if the water supply is restricted, yes this would happen. remove supply hoses, check screens, check taps

Jul 23, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer will not Wash/Spin


take the back of the top console off and there is a service manual there that will help you a lot more than i can type if the guy didnt take it with him anyway, doesnt sound like a door lock problem tho because it will give an error for the door and yes it is a solinoid, the older models had a wax motor

Jul 07, 2009 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Maytag mah4000aww wont stop running.


It sounds like your timer needs to be replaced. The timer runs the washing machine in a pre-determined pattern. It provides the electricity to all of the washing machine components at the correct time and for the correct length of time.

Jun 07, 2009 | Maytag MAH6500 Neptune Front Loading...

1 Answer

Maytag neptune front load washer M#mah5500bwq


There have been problems with the motor wire harness connector on these washers. The problems are either a loose or bent terminal in the molex connector.
Unplug the connector and tug on each wire. If a wire comes loose from the plug, bend the locking tab up. If a locking tab is not properly seated in the plug connector, the terminals will not fully engage as the connector is plugged into the motor.
Another manifestation of this problem is that one of the terminals may be bent. Inspect the terminals on the motor side of the connector. Straighten any bent terminals if they exist. Recheck the harness side of the terminal block if any bent terminals are found. Bent terminals can indicate a problem with the locking tab inside the plug.

If this doesn't work then the motor control card is suspect.

Jan 02, 2008 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

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You have to investigate where the burning smell came from. Start at the timer and then check the main board. Also check the drain pump.

Oct 23, 2007 | Maytag MAH6500 Neptune Front Loading...

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