Question about Compaq Presario 700 470024-192 Notebook

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Compaq C751nr Laptop won't go past the Microsoft loading bar.

I can't get the PC to go past the Microsoft loading bar. I have no idea what I'm doing. It's my first PC. This computer has only been used a handful of times.

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  • amy0630 Jan 28, 2009

    Thank you, I will try that!

  • amy0630 Jan 28, 2009

    Thank you for your quick reply. I was on the phone with HOP tech support last night. They ran through every test in the book and determine I needed the recovery disks as you suggested. Although, the recovery disks do NOT come with the computer!!!

  • amy0630 Jan 28, 2009

    thank you, and you're right. It's not my first computer, It's my first PC.
    I am a life-long Mac user, which I've been hesitant to mention. All of this PC repair business is foreign to me as I've never had to replace an entire system and I've always been given the disks with my computers. Ah well, now I know.




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Ok do this because in technical terms your Boot Record is corrupted and it happens but no big deal you can fix it...put your Windows CD into your computer. Allow it to run, it will look like it is loading but it really isn't. Just allow it run for 5 or 6 minutes and it will stop and ask you to either 1)complete install or 2)repair comupter. Click on "repair computer". This will fix your boot record and it will work as usual.

Don't forget to rate this solution with 4 stars before you log out.

Posted on Jan 28, 2009

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  • Randall  Trahan
    Randall Trahan Jan 28, 2009

    The solution has not been rated. Please rate as soon as possible. If your question is not answered the problem will still be with the Deskhelp to continue troubleshooting.

  • Randall  Trahan
    Randall Trahan Jan 28, 2009

    I see that you have a Compaq computer. The store you bought it from was supposed to ask if you would like a recovery disc made. Compaq does not include it with there computers, which is wrong because all other computer companies do. The store should have made you a recovery disc, it is unprofessional not too. The only choice now is to buy another copy of the operating system....or return the computer if you just got it. And since it is your first computer lesson learned, don't walk out the store or order a computer off of the internet unless it comes with a backup...ok I'm off my soapbox now, but they did you wrong...

  • Randall  Trahan
    Randall Trahan Jan 28, 2009

    I understand, I've been on a Linux kick about the last six months which has spoiled me. MAC and Linux are like brother and sister, I've had no problems and all of the software in Linux is either free or $5 or $6...no virus protection needed...I have to be familiar with Windows cause that's what I do, but I'm really a closet Linux/Ubuntu at home...:) and my wife is a MAC fanatic, so windows is going lower and lower on the Totem pole...

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