Question about Kohler K-3489 Cimarron Comfort Height Elongated Toilet With Left-Hand Trip

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Cimmaron one piece elongated doesn't have enough water in BOWL.

This is about insufficient water in the bowl. The tank fills up fine (within 3" of top of tank).

Any bowel movement strikes the china and smears. Even with the powerful flush action, the china remains dirty. Every use requires manual cleaning. Additionally, when the flush occurs, a splash of water shoots up and will strike the user. Not a pleasant situation.

Has anyone figured out how to fix this insufficient water in the bowl problem? These are brand new toilets and Kohler has not responded to my emails. I am sorely disappointed in Kohler at this time. Thanks for your help.

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  • Linda Bradley Jul 21, 2013

    I am very disappointed that I bought a kohler. you guys have been no help at all.



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Make a small mark with a pencil or marker that can be erased of were your water line is in your bowl. Pour some water from a bucket into the bowl SLOWLY and see if the water line rises or drops back down to your original mark. If it drop back to the original mark, then that is the way the toilet was made. You won't be able to do anything about it. If it rises and stays at a higher level, then you have a problem with the fill tube in the tank. You will need to call a Pro!

Posted on Jan 28, 2009


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It sounds like there is a buildup of waste at the top of the trap in the toilet. A closet snake should resolve the problem. You do not have to snake more than a couple of feet of the drain if the buildup is at the top of the trap which is always dry. Try the closet snake and a couple of buckets of hot water while flushing the bowl. Rigid makes a good closet snake and is worth the cost. After clearing, make it a habit of holding down the lever until you hear the tank empty when flushing down solids. Especially with the 1.6 gallon tanks.

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Hi, W/D here.

Three things can affect the flushing force of an ultraflush:
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Below is a few details to go by I hope will be helpful for you to take care of this problem.

Under the rim of the bowl check the ports and make sure they are not stopped up. You can open them up with nail or pin to clean out ports.
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