I'm troubleshooting my friend's laptop. It's an HP laptop. Model dv9620us. When I press the power button, the laptop doesn't boot. All that happens is that the light on the quick play menu light up. The monitor doesn't come on nor does the hardrive light. Have tried removing the battery, disconnecting the powercord, holding down the power button for 30 seconds, and then reconnecting the battery and powercord. Still no success. Not sure if the hardrive is dead or the motherboard, or both.
I used to work for HP laptop hardware support. This is definately a hardware issue. if the screen stays blank that means this is not a HDD issue and that it is definatly a motherbard issue. you can call HP to find out if you still have any warrenty left, if there isnt any left i can tell you that it will cost about $400 to send it in.
Ypu can try reseating the RAM (pull it out, put it back in) and you could also try that with the HDD, buts it a 50/50 chance this will work.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You can download the audio and device drivers from the Compaq/HP WEB support/download page. Make sure you select your model laptop and the Windows drivers you require and install them. Click on this link to download the drivers: - http://welcome.hp.com/country/au/en/cs/support.html
Please check whether the laptop power button may be in the pressed mode.. please release the key. If the key is not released after you pressed the power button, the laptop will power off.
Clean the power on button.
Hope this works..
Its an old trick that got my Dell laptop working
Unplug the laptop
remove the battery
press the power button,...nothing will happen,
wait a few seconds
put battery back in laptop
plug it in
hold upside down
press power button until it boots
If that doesn't work it could be a bad/loose/dead bios battery
What is the model of the laptop?
> try some basic troubleshooting:
>remove the batt from the laptop
> unplug the ac adapter
>remove any external device from the laptop like usb....
>press and hold the power button for about 10 to 20 secs...
> plug the adapter and return the batt
>turn on the laptop....
> if this does'nt work its a possible mobo issue
> you can also try reseating the ram or the cables after this troubleshooting...
Here is a fun fact about this HP laptop....the keyboard want to be grounded before the laptop will fire up in certain situations. Make sure that the three screws are secure in the battery compartment that secure the keyboard and there is another screw inside the memory compartment that has to be secure. You can tell its the keyboard screws by the keyboard icon embossed in the plastic. Also the ribbon cable that carries the input signal tend to go bad in these, especially around the fragile ends. You can get these cables on ebay for under 7 bucks.
We can further isolate the issue by connecting an external monitor to the notebook. If the display is fine with the external monitor, this clearly indicates that the issue is related to the LCD screen. Otherwise, it is due to the some other internal hardware.
You may follow these steps to connect the notebook to an external monitor.
1. Turn Off Computer. 2. Connect the monitor cable from the monitor to the monitor port on the rear of the computer. 3. Connect the monitor to a power source and turn it on. 4. Press the Power button to turn on the computer.
* Switching the display to the external monitor
Press FN + F4 to toggle the display between the Notebook display and External monitor.
1) plug YOUR power adapter into your friends hp dv1000, see if it turns on laptop.on. If yes, then u have one less problem. 2) to trouble shoot a laptop takes a lot of skill, stuff is very small, things could be damaged just by pulling the wrong way. you would HAVE TO BE very carefull. Look for the trouble shooting manual 1st. or find a good technical person.