Question about HP DV9626US Pavilion Notebook

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Laptop worn't turn on

I'm troubleshooting my friend's laptop. It's an HP laptop. Model dv9620us. When I press the power button, the laptop doesn't boot. All that happens is that the light on the quick play menu light up. The monitor doesn't come on nor does the hardrive light. Have tried removing the battery, disconnecting the powercord, holding down the power button for 30 seconds, and then reconnecting the battery and powercord. Still no success. Not sure if the hardrive is dead or the motherboard, or both.

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I used to work for HP laptop hardware support. This is definately a hardware issue. if the screen stays blank that means this is not a HDD issue and that it is definatly a motherbard issue. you can call HP to find out if you still have any warrenty left, if there isnt any left i can tell you that it will cost about $400 to send it in.
Ypu can try reseating the RAM (pull it out, put it back in) and you could also try that with the HDD, buts it a 50/50 chance this will work.

Posted on Jan 28, 2009


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