Question about Dell Inkjet 720 Printer

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720 and 540 Dell printer communication problems

I had this solved a few years ago, but my computer crashed, and I can't remember how to fix it. For some reason, the pc will not recognize both drivers and I need to check the box (or uncheck the box) next to
statmon.exe
but I can't seem to find the place where this is.
Help!

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  • klockie Jan 28, 2009

    When I first got the computer and printers, I had the same problem. I reinstalled/installed a million times. Seemed like the last driver installed would be the one that would work. They sent me a new printer--the 720, sent in a repairman who tried uninstalling/reinstalling both printers, and even replaced the hard drive in my computer, ugh! Finally, the serviceman contracted by Dell called someone in Texas, and she said it was the statmon.exe, had him pull it up somewhere in configurations, click off (I believe) the box, and the problem was fixed, all in about 2 minutes. That's what I am trying to find. Thanks for your reply.

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Sounds like you are looking for System configuration utility.

Click Start and then click Run and type MSCONFIG (in Vista, I believe you just type it in the box next to the bottom of the start menu).

Select the Startup tab and untick the StatMon box. Restart the computer. A "warning" will open on reboot saying a bunch of verbage about the fact that you just changed the "startup settings" (or something like that). Just tick the "don't show me this again" box and click OK.

HTH,

Futile

Posted on Mar 14, 2009

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly.
Hope this helps. Bud


Posted on Jan 28, 2009

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