Question about Whirlpool 19.6 cu. ft. Commercial Freezer EV201NXM

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Our 19.6 cf whirlpool "commercial" freezer (sn EV201NXMQ0312 building up ice in the bottom under the slide out basket. It actually builds up enough in a month or so to keep the basket from sliding out. We've had a problem, almost from the beginning, with this freezer where the door doesn't seal completely all the way around. Under warrenty, they replaced the gasket but it still does it periodically. Don't know if the first is in any way related to the second. Can you provide any guidance on what I need to do?

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  • Anonymous Feb 09, 2009

    I have the same problem with a Whirlpool Home Freezer. Model #: EVL201NXRQ05.

    I bought this Whirlpool model in April 08,, as I have a Whirlpool fridge that is almost 21 years old & never had a problem with it,, so of course I decided to stick with the Whirlpool brand. The new freezer however,, is a different story.

    I bought the original in April 08,, & had to have the store replace it in July 08,, as it was not keeping my food frozen. The reason it took so long,, was because my sister told me the reason it was running so often was probably due to it being a newer model than what I was accustomed to having,, and that it was frost free & my old one wasn't. But my ice cream was the consistency of a medium thick milk shake & I just couldn't believe that was normal. After much frustration & some online research,, I finally bought a freezer thermometer (that I now highly recommend for everyone,, & they are very inexpensive),, and I found out it was definitely not just my imagination. Long story short,, the store delivered a new freezer to replace it in July 08. The first thing I noticed on this one,, was that the buzzer sound is so low that I can't hear it unless I'm standing almost right next to the freezer. (the buzzer that sounds if the freezer goes below a certain temp). Not wanting to be whiny,, I just accepted it that way,, as my old freezer didn't have that option anyway.

    Then a few months ago I noticed a solid sheet of ice frozen in the bottom of the freezer. Then,, just as the original poster said,, I now can't even pull out the basket,, as the ice is frozen to it.

    I'm a 57 year old woman & disabled,, so I know nothing about working on appliances. (being disabled is what had me buy this frost freezer to start with,, as I have severe back problems & cannot handle having to unpack a freezer to defrost it).

    Thankfully my freezer should still be under warranty,, so I'm in the process of trying to find out how that works. Do I just call a repair man? If so,, what kind? Then how do I file a claim with Whirlpool?


  • Diane001 Feb 09, 2009

    I have the same problem with a Whirlpool Model #: EVL201NXRQ05. (the ice build up,, NO problems with the door/seal).

    I bought this brand freezer,, as I have a Whirlpool fridge that is almost 21 years old & never had a problem with it,, so of course I decided to stick with Whirlpool. The new freezer however,, is a different story.

    I bought the original freezer in April 08,, & had to have the store replace it in July 08,, as it was not keeping my food frozen. The reason it took so long,, was because my sister told me the reason it seemed to be running constantly,, was probably due to it being a newer model than what I was accustomed to having,, and that it was frost free & my old one wasn't. But my ice cream was the consistency of a medium thick milk shake & I just couldn't believe that was normal. After much frustration & some online research,, I finally bought a freezer thermometer (that I now highly recommend for everyone,, & they are very inexpensive),, and I found out it was definitely not just my imagination. Long story short,, the store delivered a new freezer to replace it in July 08. The first thing I noticed on this one,, was that the buzzer sound is so low that I can't hear it unless I'm standing almost right next to the freezer. (the buzzer that sounds if the freezer goes below a certain temp). Not wanting to be whiny,, I just accepted it that way,, as my old freezer didn't have that option anyway.

    Then a few months ago I noticed a solid sheet of frozen ice in the bottom of the freezer. Then,, just as the original poster said,, I now can't even pull out the basket,, as the ice is frozen to it.

    Thankfully my freezer should still be under warranty,, so I'm in the
    process of trying to find out how that works. Do I just call a repair
    man? If so,, what kind? Then how do I file a claim with Whirlpool?

    I'm a 57 year old female,, so I know nothing about working on appliances. (I'm also disabled,, thus the reason for purchasing this frost freezer to start with,, as I have severe back problems & cannot handle having to unpack a freezer to defrost it).

    Needless to say,, I am sorely disappointed with Whirlpool products this time around &
    I'm really tired of all the hassles/headaches involved. :(

  • Diane001 May 11, 2010

    Sorry about the double post!! I'm new to this site & wasn't aware of how it works & I don't know how to delete the first one. . :(

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The ice build up is from a frozen drain line. you will need to remove teh rear cover in the freezer and you will uncover a coil at the bottom center there is a drain hole that allows defrost water to drain out. defrost any ice then flush the line out with warm water. if it doesnt clear right away you may need to use a large syringe or possibly a turkey baster to force warm water into drain.
BTW the door not sealing is not related to this problem. good luck peyton

Posted on Jan 28, 2009

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