Question about Brother MFC990CW Multifunction Printer

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Cc3-205-030-31f04 get above error message when trying to scan as well as error message tw006

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Posted on Jan 02, 2017

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SOURCE: When I try to scan a document on the MFC 8460N

HI there

Did you try to check the cable connection by removing and pluging it again. If not please do it.

I believe it is the connection problem, if you can uninstall and reinstall the scanner driver again or repair it using the printer software CD. I might help the problem.

Posted on Feb 23, 2011

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Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

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To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
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