Question about Brother IntelliFAX 1840C Plain Paper Inkjet Fax

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We have a Brother FAX-1840c. It will jam feeding paper into the scanner. I maintenance mode it returns an A1 error code. Feed rollers look serviceable and the pressure pad is clean. Stops half way thru and scanner feed 'jitters' Any help appreciated

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Hi
There must be some torn paper or something stuck in the Paper feed. You will need to ope the upper face portion by pulling it, and then look for papers/ dirt / pins there, you can either clean it by blowing air or use a blower, or if you can see the particle. Try feeding the paper, it should be ok.

Posted on Jan 27, 2009

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Hello Sharon,

When a document jam occurs, "J" and "1" will display alternately on the function number display panel of the scanner.Please perform the following:
  1. Remove all documents from the ADF paper chute.
  2. Open the ADF while pressing down the ADF open lever. If you are using fi-6130 with the imprinter option attached, please open the imprinter and then open the ADF.
  3. Remove the jammed papers from the ADF.
  4. Close the ADF pushing the center part of the ADF carefully.

If document jams occur frequently, please check the followings:

1. Do the documents satisfy paper specification?

2. Have the documents been jogged?

• Align the edge of documents for stable paper feeding.

• Remove documents with crease or dog-ear.

• Scanning different width of documents may cause skew and result in paper jam.

3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?

4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is

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5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.


Hope the above information is helpful.


Thanks & regards,
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Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
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Please remember to post a feedback and or a rating if I have helped with your question.

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Brother Error Codes
RAM clear (most models)
Quickly press function * 2 8 6 4
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Press 0 1 for a full ram clear, or 9 1 to retain user data
Display should read reinit for a few moments then redisplay maintenance
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16 panel test
19 CML test
20 signal test
21 tonal test
23 filter RX
54 scan edge
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66 test print memo
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76 reset drum life counter (laser models)
91 parameter initialize (user programming remains intact)
95 protection
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Brother 950/980: On copy or transmit they may produce black pages. Prone to bad scanner (CCD). Brother may provide a replacement CCD at no charge to the original owner. Sometimes leaving the unit unplugged for a few hours will solve the problem temporarily.
Brother HL600 series laser printer toner will work in the laser fax & multifunction machines (part number TN100HL = TN100PPF). Drum units may be interchangeable as well (?).
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If that doesnt give you the code then try going into service mode by pressin menu key then *, 2 , 8, 6, 4  super quick!! Display goes blank or Maintenence mode is displayed, if not... not quick enough, do again to you get it, then press 77 start, error should display. press 99 to exit Maintence mode, dont play with other numbers!!

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Whats yours?

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