Question about Epson Stylus C62 InkJet Printer

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Error light on stylus c62- printer makes loud buzzing

When I turn my printer on the cartridges move over to the far right then make a loud buzzing sound, then the red error light comes on and the green power light goes out. I have just added two new ink cartridges when this problem started- both are installed correctly. I called epson support and they suggested there is something on the track, but i can't see anything, and it is not jammed with paper. Is there a way to fix this without servicing it?

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It sounds like the print head is jamming on the parking mechanism (usually because the actuation lever is stuck in the up position). Turn the printer on, and as soon as the print head moves, pull the power cord out of the back. You should now be able to move the print head over to the left by hand out of the way. Now look in the "parking bay" at the right end where the print head parks itself and see if there is a plastic arm sticking up. If there is, gently pull it towards you and it should spring down. Now turn the printer back on and it should operate normally. If it happens again, repeat the process a few times to see if it clears the problem. Otherwise it means the parking mechanism is gummed up with dried ink and needs a good clean (see below).

If you see that the whole parking mechanism itself has moved up to block the way, this means a spring has come off. To get this back on again requires the printer to be dismantled - as does the cleaning job above!

Posted on Jan 30, 2009

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Hi, Epson Stylus c62 printer problem. Turn on printer runs through start up cycle power light and ink light (red) flash alternate. Not out of paper or ink. Help Please


The Epson website says that if both lights are blinking, "An unknows printer error has occurred." They say to turn off the printer and contact you dealer (whoever sold you the printer).

Before you contact the seller or EPSON tech support, I recommend going through all the basic troubleshooting procedures (if you haven't done so already):

1. Remove and reseat ink cartridges.
2. Turn off the printer
3. Turn it back on again and see if lights quit blinking.
4. If still not working, remove paper. Check thoroughly for jams (and remove, if necessary).
5. Turn power off and then back on again and if still not working...
6. Turn off again.
7. Unplug and replug all cables to ensure a good connection
8. Turn back on and if it's still not working, it's time to contact the vendor or manufacturer.

Hope this helps...

Steve G.

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1 Answer

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Hi jeanne1007. The button on the right is the ink replacement button, when you press it the cartridge moves to the middle so it can be replaced. The middle button is the maintenance button and error light. Use this button whenever you get a paper jam or after you run out of paper. The button on the left is the power button and light. If you would like a manual, check here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=14418&infoType=Doc

Best of luck to you!

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Use maintenance tab on printer properties in control panel. if doesnt exist just turn off the printer and move a bit your head. it will clean head when you turn it on

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If both lights are flashing, it usually means the Waste Ink Pads in your printer are saturated with ink and the waste ink "protection" counter has exceeded its limit. You can restore your printer to a working condition immediately by using the SSC utility - download from

http://www.ssclg.com/epsone.shtml

and use it to reset the Protection Counter. This will stop the lights flashing and restore normal operation.

However, remember that eventually ink will overflow from the waste ink area and make a dreadful mess, so you must change the waste ink pads before this happens. This requires the disassembly of the printer.

If you decide to have a go at replacing the ink pads yourself, report back and I will provide further help.

If this solution helps you, please rate it; if it doesn't, please provide further information by posting a new comment.

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Hi victorarcas

If both lights are flashing, it means the Waste Ink Pads in your printer are saturated with ink and the waste ink ("protection") counter has exceeded its limit. The Waste Ink Pads should be replaced (see later). You can overcome this problem temporarily by using the SSC utility - download from

http://www.ssclg.com/epsone.shtml

and reset the Protection Counter. This will stop the lights flashing and restore normal operation.

However, remember that eventually ink will overflow from the waste ink area and make a dreadful mess, so you must change the waste ink pads before this happens. This requires the disassembly of the printer. A copy of the service manual is available from a number of sellers - just Google "Epson C62 Service Manual". You will often find them for sale very cheaply on E-Bay.

If you decide to have a go at replacing the ink pads yourself, report back and I will provide further help.

Please rate this solution if it has helped you

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1 Answer

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Both the black and colour cartridge must be installed for the printer to work. So you will need two cleaning cartridges. If you only have one cleaning cartridge, make sure your "other" cartridge is not out of ink. If you are sure both cartridges contain ink/cleaning fluid, post a new comment with this information.

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If your printer documentation includes any troubleshooting information, perform those troubleshooting steps.
If possible, perform a self-test on the printer. These "self-diagnostic" tools can often resolve or diagnose basic issues with your hardware.
also:
-click start, point to setting and then click on printers
- right click on the printer that you want to check and then properties
- verify that all of your printer properties are configures as recommented by your printer manufacturer. to do so, view the documentation included with you printer
-if needed go to control panel and then to printers/cameras and try to set up your printer through there, you may need to update drivers.

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