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You will probably need to reconfigure whatever software you are using for the video call to pull audio from the Onboard Mic from the Cam. If it is not configured to pull the audio from that Mic on the Cam, it may be looking for audio somewhere else. This is sadly an issue with a lot of Video Chat software applications.
take a look into the quick play window ...and see if the preview its marked ..cause if is not ...its shows a black screen ...if this isn't the problem ....just reinstall the driver and it will be as new...maybe that used to work with an additional program that ussually are installed with those cameras...and now it only has the driver working .....but reinstalling all the original programs from the instalation cd of the cam it will bring 'em back ...do not remove the drivers until you are sure you have them on cd..
OK your driver file is corrupted.uninstall cam drivers then redownload new ones.drivers are here>http://www.logitech.com/index.cfm/support_downloads/downloads/.Then go to yahoo and download messanger 9.0 for your os.
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What it sounds like is that you have not set up the Video option in your Messenger or Skype program. If this hasn't been done, it will not broadcast your image . It would help if I knew what Messenger you using. This way I can send you directions to setup the camera so it will broadcast. Personally, I'd use Skype and its free to use unless you make phone calls on the computer. Hope this helps. Bud.
This sounds more like an issue with the software you are using than the webcam. She might try to uninstall the reinstall the drivers, however because she is able to see herself it appears the webcam is functioning. I would consult the tech support team for the software you are using for the video calls.