Product appears to have frozen and will not eject media DVD

Thanks Patrick, but the answer you give indicates some electronic knowledge which i dont have! I tried all the cables and ensured they were secure, i thik it is an internal problem. I telephoned Mustek today and they were not particularly helpful! The only answer is to return it under warranty. I have to pay postage! They asked for the original receipt and have become very awkward when I explained that the only receipt I have is on email from ebuyer. They wont accept it. I am going to have to get back to ebuyer and ask them to send me a hard copy receipt of the item- its ridiculous, especially since I have to pay shipping when it is warranty job. Warning to others considering purchasing a Mustek machine from ebuyer. Not impressed with their after sales service AT ALL. Any other ideas while I wait from ebuyer most welcome. I will keep you all informed of the problem. Could it be anything to do with the fact that the camcorder recorded DVD I was playing was not perhaps formated properly? It may not have ended and the programme of recording completed? Could it be trying to read the DVD as though it is still running? Any ideas welcome! Thanks Patrick, but the answer you give indicates some electronic knowledge which i dont have! I tried all the cables and ensured they were secure, i thik it is an internal problem. I telephoned Mustek today and they were not particularly helpful! The only answer is to return it under warranty. I have to pay postage! They asked for the original receipt and have become very awkward when I explained that the only receipt I have is on email from ebuyer. They wont accept it. I am going to have to get back to ebuyer and ask them to send me a hard copy receipt of the item- its ridiculous, especially since I have to pay shipping when it is warranty job. Warning to others considering purchasing a Mustek machine from ebuyer. Not impressed with their after sales service AT ALL. Any other ideas while I wait from ebuyer most welcome. I will keep you all informed of the problem. Could it be anything to do with the fact that the camcorder recorded DVD I was playing was not perhaps formated properly? It may not have ended and the programme of recording completed? Could it be trying to read the DVD as though it is still running? Any ideas welcome!

thanks but I will be sending it back to mustek as they will repair it under warranty. Thank you for your help. What do you think caused the problem? I dont know what IrDa means? sorry. thanks but I will be sending it back to mustek as they will repair it under warranty. Thank you for your help. What do you think caused the problem? I dont know what IrDa means? sorry.