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CD Drive Tray problems There are two ways to open the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc. If you still having problem opening with the Eject button, then the CD drive is faulty and needs replacing.
Look on the front of the tray where the eject button is There should be a small round hole, this is for ejecting a stuck disk. Just open out a paper clip and insert in to the hole and press until the tray opens.
Is the cd/dvd? Look carefully on the front, you'll see a tiny hole just below the Tray (usually beside or above the eject button), take a straightened paper clip or a long needle and push inside the hole while you press the eject button, push it inside until it ejects out.
Find a paper clip. Unbend the outside piece of wire so you have a 1 inch or so pice sticking out.
On the front of the DVD, look for a hole about the size of the paper clip. Stick the long piece you bent out into the hole and push slowly but firmly until the tray just barely pops out. Slowly pull the tray the rest of the way out and remove the disc.
I've seen this caused by putting a second dvd/cd on top of one already in the tray, actually fairly common when you cant see the dvd drive tray from the top.
If you look at the front of the drive, near the open button, you should spot a hole about the size of pin. This is a manual release button. Now you need either a pin a paper clip to firmly push in to this hole and hopefully release the CD tray.