Question about Office Equipment & Supplies
After receiving the product I inserted the disc to install. The drivers on the disc refused to do so however even though my operating system matches the specs. So I downloaded drivers from the Easypix website. After installing the drivers I opened the software and plugged in the USB scanner but still when I calibrate and click 'acquire' nothing happens. A seperate window seems to try and open but then vanishes.
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Posted on Jan 02, 2017
SOURCE: scanning negatives
I have the same scanner use this microsoft web page, it shows you how load the programs. http://windowshelp.microsoft.com/Windows/en-US/Help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx
Posted on Sep 06, 2008
SOURCE: No option to scan Film Negatives
In order to see these options, you must have the Film Adapter Unit (FAU) attached to the scanner. The FAU is designed to scan in 35mm film, either positive or negative. The scanner has no options to scan in mounted 35mm slides.
Does the scanner work for scanning at all? If not, you may have a communication problem between the computer and the scanner, i.e., the computer doesn't know how the scanner is configured so it doesn't show the options. If it's a communication problem, check for any other USB devices that might interfere with communication. Especially, some printers seem to take over communications. Try disconnecting all other USB devices (except keyboard, mouse, etc.), reboot, and see if the situation corrects itself.
Also, try the online troubleshooting database for this model at this link.
Posted on Sep 30, 2008
SOURCE: Canon N650U and Mac OSX
Canon only has this scanner driver in OS9 and it will run in classic mode if you are using OSX. This $40 software will work with your scanner in OSX, but for $40 you can purchase an OSX native scanner too.
Posted on Nov 23, 2008
I had a similar problem. Driver of scanner was ok.
Went to configuration->device manager-> in list checked the USB controllers and updated the Enhanced usb2 controller. Reboot and re-install de scanner driver. Most likely this will solve your problem
Posted on Aug 31, 2009
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