Question about Xerox WorkCentre M-24 Color Copier

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Fax issues - Workcentre Pro 416 S

I cant seem to send faxes but I am able to receive them. I have moved this fax machine from one building toanother and it was working before it was moved, there were no damages while it being moved so i am not sure what to do as of now. No one seems to have the Repair Manual for this machine so I am at a loss. Please help!!

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Sounds like a phone line issue. Noise, static, low line voltage would cause that. It;s not a digital phone line or VOIP line is it? A 416 requires an analogue line.

Posted on Jan 28, 2009

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Cannot send or receive faxes


This problem might be the moden board, or main board, or both.

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Can not send or receive fax.


Is the phone line plugged into the "line" jack and not the " phone or Ext " Jack?

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Check your fax speed settings, also, make sure you get a good clear dial tone on the line. Sometimes it wont send if it detects line noise.

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Hook up a regular phone to the line and dial *69.

The number should also show up on the display if the other party has programmed it in the sending fax.

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Fax machine will send out but will not receive any


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

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1 Answer

Can not send faxes


Weird, it's usually the other way around.

Do you have DSL?

Plug a regular phone into the wall jack and lister for a dial tone.

Is the phone cord plugged into the LINE port of the fax?

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