R6740 dvd recorder / the disk tray will not open.

I found the problem and it was not a disk problem, instead it was a mechanical problem.

.Before you start taking the unit apart open the disk tray and unplug the unit, as the tray needs to be out of the way.

You need to take the unit apart to gain access to the top side of the disk mechanism. To do this remove the 3 phillips screws on the top back of the cabinet, on the side of the cabinet there should be 1 larger phillips screw on each side. Once you remove the screws you will have to work the top off as it can be tight. Once you have done this remove the face plate which is held be 3 plastic clips on the bottom and one on each side. When you have these released slowly pull the face plate towards you till it comes loose, on my unit all the connections are made with multi pin connectors that remain in place on the chassis and faceplate circuit board.Next you have to remove 4 small phillips screws from the top of the disk area. Once inside you should see a 2 piece plastic disk that has a small magnet in the middle and is on a flexible piece of metal that is underneath a piece of bent metal to limit its upward travel. If this plastic disk is loose carefully snap it back together by holding one finger underneath applying pressure with your other hand from the top. Check to make certain it turns freely and push down slightly on the metal to make sure it moves up and down. If it does now is the time to look inside with a flashlight and locate the laser lens, as this is the perfect time to clean it as suggested by someone on this board. Now put everything back together and unless there is a further problem in the unit you should be back in business.

This tip was given to me by a technician for Hewlett Packard who I was chatting with while traveling to the San Francisco area by train several days ago.

Linda

Straiten a paper clip, find small hole in front of cd face. Push paper clip in, It should release the tray.

had the same problem the mechanism for the door opener is faulty.........waited for 2 months to be finally told by samsung part is no longer available......wonderful back up service isnt it. Luck have it I had an extended warranty and getting it replaced with a LG combo

Unplug for 2 hours. otherwise timing is off and timing needs to be adjusted or rubber replaced..usually Pro shop or open it up and look aroound , possibly a belt came off ??

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The solution is to unplug the machine and wait 10 secs. and plug it in again. I have to do this often. another part of the problem may be that some of the blank disks are bad. I got the DVD+R at Staples and about 4 out of 10 were able to be formatted. I am about to try the DVD-RWs.

Maek sure the recorder does not require the DVD - Type disk

Remove the cover of LVW and access the dvd assy,unscrew the 4 screws holding the dvd assy to the LVW bottom.
Remove the top and bottom shield (also 4 screws)and remove the top black plastic cover (4 screws).
You will access the dvd spindle.
Remove the dvd stuck inside.

I tapped on the top of the machine and it opened

Don't take the cover off. Open the door and use a small flat instrument to depress the tray release buttom (it is indented on the lower right hand side of the tray. If there is a disk remove it. Turn off your system and the tray will close. Restart you system and see will the trat open.

DVD door is opened by a small pulley-belt system. Disconnect the power cord and remove cover on R6740 (one screw on each side and 3 in back). Remove top cover on DVD drive (4 screws on top). Manually open door; you will see a small "O" ring sized rubber belt (they stretch and lose flexibility with time, which is why the door stops working). Remove and replace belt. I found a 11/16" X 1/16 belt at Lowe's in the plumbing dept @ 2 for $.59. Its not a perfect fit, but the door works now!