Question about Creative Labs Creative Technology Zen MP3 Player

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My zen was working know its not at all wont turn on or off

My zen was working , was able to charge know its doing nothing at all wont turn on know it wont charge i even redown loaded the disk and nothing im annoyed only had it for a month konw i cant use it or bring it back please help.

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  • ieatcrayons Jan 31, 2009

    I was charging my Zen Mozaic on my computer and pulled the plug instead of properly shutting it down. Now it won't turn on or off. Help?

  • linda550 Feb 03, 2009

    Mine froze up too. Won't even turn off - it's literally stuck on a highlighted play list...

  • camannie Feb 09, 2009

    zen says its charging but wont turn on

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Just look at the left side of the mp3, not where all the buttons are, but on the bottom left corner of the side of your mp3, and a little tiny barely noticeable button is there. it says "reset" click it and it should reboot or it'll start working
I recently found this out today :)
I had the same problem about like 15 times xD
So hope this helps!

Posted on Feb 05, 2009

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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
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This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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I had same problem thought was my zen tried everything nothing worked...then I found this post....it was the computer....i did both steps then my zen actually started to charge and turned on....when just the blue light is flashing it isn't charging.

posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basis.

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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