Question about HP Officejet 4315v All-In-One InkJet Printer

1 Answer

Scanner not connected

Everytuhing else works fine...but scanner says "no scan options." "refer to device documentation." I am lost

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  • cook1288 Jan 27, 2009

    this should not cost me...I paid for the all in one...

  • cook1288 Jan 30, 2009

    Thank you...I will have to get help with this, but I am sure this is the solution to my problem...

  • rjadiel Feb 03, 2009

    It said to refer to device documentation and no scanner, also said that ist has a carriage jam but I don't see anything and I don't know where to look.

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  • 97 Answers

Hi, 


Click on following link and follow the document, 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN


regrads,  raj_p5983

Posted on Jan 29, 2009

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

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Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Hope this helps. Please rate my response.
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Printer works just fine, but scanner no longer has option to scan


Hi ,
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I had the same problem for months. I couldn't solve it but found a work around. Place the document to scan in the scanner.

Open MS Paint (Start/Programs/Accessories/Paint). Click on File in the menu bar, then from Scanner or Camera. It scans!

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When i push the scan button on my HP Officejet 5610xi it says no scan options refer to device documentation. I don't understand becuase its an all-in-one


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

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http://www.hp.com/printer/prob676ijt65/solution

ab99

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uninstall printer software and then reinstall from cd that came with it if you have it if not you can download from hp solution center.

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