Question about Vtech 5.8GHz Cordless Phone with Digital Answering System

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My V-tech 6896 has no dial tone ( it is out of warranty) despite all attempts to reset, unplug, recharge, check batteries, clean terminals, and confirm power and cable sources) All 4 handsets show a battery charging symbol on the lower right of the display. All lights, readouts answering machine functions etc. appear to be OK. No low battery or replace battery indications. Any ideas? Thank you, SA Floral Designs

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  • elrayw Jan 29, 2009

    my phone went 'dead' suddenly. All the phones have the word 'connecting' on the device but no dial tone and cannot answer when it rings. Help!

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Just solved the same problem, however, my situation may be different. I have 2 sets of Vtech 6896, i.e. 2 base stations and 8 handsets. One set was fine and the other set had all 4 handsets showing 'connecting'. I unplugged the power of the working set to avoid any interference, and tried reset, power cycle, register/deregister the non-working set following the manual but no luck. Finally, I powered down the non-working base station, unplugged all batteries in the working handset, and powered up the working base station. All of a sudden, all 4 non-working handsets showed Handset 1-4. At this time, I powered up the non-working base station and one working handset. The handset showed 'Not Registered'. I followed the step to register it and it came up fine - 'Handset 1'. I then repeated the steps for the other 3, now all 4 are up.

My conclusion - when the handset says 'connecting', that means it can't communicate with the base therefore, you can't really deregister it. The base is trying to find the handset that it remembered but can't find them so the base can't register them either. You'll have to find a way to make them forget their past, in my case, use a different base; or as others to power down the base for a long time. The power down base didn't work for me. So, it's still not an easy problem to solve but don't change the batteries. There is nothing wrong with them.

Posted on Feb 15, 2009

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Posted on Jan 27, 2009

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1 Answer

I cant get a dial tone to call out says line in use but I have checked and unplugged all 4 lines still no dial tone everything else is good no dial tone


Try:
Turn off power for the base.
Turn off phone and take out batteries.
Wait few seconds then put batteries back.
Will help if you unplug and plug the cables.

Jul 14, 2015 | Phones

1 Answer

My phones are not working at says out of range.


When a cordless phone says "Out of Range" or "Searching for Signal", there are a number of possible issues (assuming you are close to the base). 1) The handset battery may be low and not taking a charge. If the battery is more than a year old (including time spent in storage), replace the batteries for both handsets.
2) The base may not have power or an incoming telephone line signal. Check that the power adapter is warm (power to the base). Use another phone cord (and a second phone (preferably corded) to check for a dial tone). If a second phone has no dial tone, see below for diagnosing a phone line.
3) The phone base has lost the registration information for the handsets. A way to reset the phone is to unplug the power cord (from both the wall outlet and the phone base) and the phone data line and unplug the batteries from all handsets. Wait several minutes then plug in the base power and data cords and then reconnect the phone batteries. You may want to re-register the handsets. This is done by putting the handset in the main charging base for 20 seconds when the handset is fully charged. (See your phone manual) The phone was made by Thomson Electronics for GE; the manual is available here: http://www.home-electronics.net/USER-GUIDES/25952_DOM_EN_CL_IB.pdf .
4) The phone base or handsets are not transmitting or receiving the signals properly. This means that the phone needs repair or replacement. If it is under warranty, contact the manufacturer. Otherwise decide if the phone is worth the repair costs.

If you have no dial tone at the jack where the base is connected, check another phone jack on that line. If you still have no dial tone, find where the phone service comes in. Then open the service box and if the service is fairly new, plug in the RJ-11 test phone and listen for a dial tone. If you can't plug in the phone cord or there is no dial tone, contact your service provider. They will test and fix any outside problem.

If the problem is inside, inspect the visible wires. If you have a DSL filter as part of the inside wiring, check/replace it. If only one jack has a problem, open the faceplate and fix any loose wires. There are two faceplate designs - screw terminals or keystone jacks. For the screw-type, the conductors must be stripped and secured under the screws. For the keystones, the conductors are not stripped but pressed into the terminals with a punch-down tool. This tool is available at many home improvement stores in the wiring aisle. See http://www.lanshack.com/wire_phone_jack.aspx for a diagram of the wiring.

If the problem is not in a visible part of your wiring, you may want a professional to find and fix the problem. Your telephone provider will be willing to do the work for a fee.

I hope this helps.

Cindy Wells

Jan 20, 2012 | GE 25952 Cordless Phone

1 Answer

How do I reset my phone to reset to get back in range it says out of range anyone have instructions ?


Unfortunately, I do not have a manual for the GH-4102. However, most cordless phones get out of range messages at a few points: low handset battery, no power at the base or no dial tone at the base. Other possibilities are the phone base and handset lost the registration or one or the other isn't transmitting/receiving properly.

Things to try: unlpug the base power (from both the wall outlet and the phone) and phone line cord and remove the battery from each handset. Wait a few minutes and then reconnect the batteries and plug in the power and data connections. (Check when you unplug the base power adapter if it was warm; that indicates the unit was at least getting power at that point.) Recharge the handset batteries and then re-register the handsets, if needed.
Consider replacing the handset batteries if they are more than a year old (this includes the time that the phone may have been on a shelf after manufacturing). Try a new phone data cable (RJ11).

Next test your phone line and make sure that you have a dial tone. I like to use an old corded phone with the new phone cord for testing. If there is no dial tone, test the line at another jack. If there is still no dial tone, find your incoming phone line and open the service box. If you have a relatively new service, you will be able to plug your test phone into the service box and test there. If you can't test the line or there is no dial tone at the service box, contact your telephone company. They will test and fix outside problems for free.

If the problem is inside, look at all accessible wiring and make sure that the lines aren't damaged. If only one jack is bad, open the faceplate and fix any loose wires. There are two types of connections. The first holds the conductors under screws and the wire must be stripped back and secured. The other uses a keystone jack. The conductor wires are not stripped but a special tool punches the wires into place. You can find the punch-down tool at many hardware/home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the correct wiring for the jack.

If your phone line has a dial tone and the above fixes didn't work, contact the company and get the phone repaired if it is under warranty (usually 1 year). If it is out of warranty, then decide if it is worth repairing or if you should replace the unit.

I hope this helps.

Cindy Wells

Jan 09, 2012 | Southwestern Bell GH-4102 Twin Cordless...

1 Answer

HELP?Why Does my telephone say connecting?


Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)

Sep 28, 2011 | Vtech DECT 6.0 Cordless Phone with Digital...

2 Answers

Has new battery, but no dial-tone,


Replacing the battery reset the phone to the factory defaults, which means you'll have to restore the connection to the base in Menu-Setup

***Don't forget to VOTE for the guys who take an interest in helping!

Apr 19, 2010 | Uniden Cordless Phone

1 Answer

Phone won't transfer to next free line when a second call comes


If you are not getting a dial tone then something is holding the line off hook. Disconnect any other device you have on your lines and check to see if you get your dial tone back. If you still have no dial tone unplug each phone and check again. You may have to disconnect everything for a minute or two so the phone company will reset its equipment. Plug in your phones one at a time and check your dial tone every time you add something new.

If you add something and you loose your dial tone immediately you may have a crossed connection in the wall socket, any splitters or in the phone plug. Check to make sure all of the wires in those sockets are straight before you plug in your phone wire.

If you add your CC machine and everything is good but it fails after you run a transaction you will have to contact the supplier of your CC machine. It is not hanging up the line.

Mar 22, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

Same frustrating issue


press "menu", "global setup", "dial mode", choose "pulse".
I dont know why it works, but it does!

the tiny indent under the "DECT 6.0" decal is the microphone- check to clean any crumbs/gunk from that crevice.

Jun 24, 2009 | Uniden DECT 6.0 Cordless Telephone...

2 Answers

No dial tone


Have you tried hanging up the handset on the base to reset the security functions on the new phone?
Did you charge the bat. in the phone?

Nov 24, 2008 | Vtech 5.8GHz Cordless Phone with Digital...

1 Answer

No dial tone


my base unit did the same.... power from the wall was out ... check GFI switch.

Sep 15, 2008 | Uniden Cordless Phone

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