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It's always a crapshoot of course, but could you possibly have forgotten to put the cap on the tank,, to keep the steam inside, so it could be pushed to the outside through the proper orifice? Believe it or not that's the most common mistake I encounter. If that's not it, then it's possible that some calcium or lime deposits are so thick that they're clogging the lines. You'll want to check that.
I had the same problem with the 2400 model, because the filller cap is a safety cap it thought there was pressure in the tank so wouldnt unscrew just kept going round and round. It had a little water it it. I switched it on heated it up then switched it off and let it cool a bit. There was a small metal bolt on the underside of the tank which I could unscrew with a alan key. This let the pressure out, I then rinsed it out with cold water and hey presto the safety value released itself. hope this helps
Hi you need to put 5ml of Kal Stop fo Polti machines into 1000/1500ml of water into the tank, The stronger solution is better (1000ml) Let it heat up and this should break down the limescale on the solenoid. I tried this today and it has worked saving ££££'s in repair by Polti.