Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

1 Answer

Wont re-assemble I took the bottom plate off to clean out the rotary bush and can not get the plate back on! I think it is the position of the roller but no matter which way I place it when i turn it , it flicks back into the place that means i cant put the plate back on!

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  • 34,188 Answers

Assuming you did not remove the brush roller to clean it and consequently did not reseat it, I am guessing that the bottom plate is not reinstalling as it should. On some uprights, the bottom plate hooks in at the front and is latched in place with clamps. This can be difficult if there is interference with other parts. Give me some more detail on what works and what doesn't

Posted on Jan 23, 2013

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  • pentrood68
    pentrood68 Jan 23, 2013

    I did pull out the side of the roller that is not on the belt! which seems to be the problem the brackets holding the roller wont seem to go back into place and that stops the base plate from being able to meet at the back where the little nut things are! hope that made it clearer. cheers Pen

  • Tom Chichester Jan 24, 2013

    On some uprights, the metal ends of the roller brush have arrows which should both be pointing up as the brush is reinserted. If not, the brush will not seat properly


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SOURCE: new noise when vac is run

mine was allowing the roller/beater bar to hit the cover as it turned take the cover back off and ensure the beater is in the right place then that the cover is locked in the right place then you can spin it by hand (power cord unplugged of course) and make sure it is clearing everything. BTW, the belt has to be stretched to get the beater bar in place like on most vac.s

Posted on Mar 03, 2009

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SOURCE: I took of the roller to clean off tangles. When I

Hi Barry,

I checked the owner's manual for this model and it said that the brushes only turn while you're vacuuming. You didn't by any chance watch to see if they were turning after you replaced it, I would have? Also, the brushes do not turn on hard floors.

The only other thing would be to check and be sure the belt is on OK, front and back.

I hope this helps, if it does, please place a vote for me. Write back if you're still having a problem.

Handie Andie

Posted on Mar 28, 2011

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SOURCE: the belt wont turn...i cant get in to the inside

The following site has some great info on your machine:

Posted on Aug 12, 2010

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    Hi April,

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    Won't pick up dirt and hard to push


    This sounds like it is most likely a belt issue with your Riccar. In order to verify this, turn the vacuum on and turn it over on it's side after making sure that the carpet / floor switch on the top of the roller brush housing is turned to Carpets.

    When you turn the vacuum on after changing the switch to carpet mode, does the roller brush spin? The belt controls the the roller brush and makes it spin. When the belt is broken or stretched out, and the brush is not spinning, or stops as soon once it hit carpeting, the brush roller will no longer help pull the vacuum forward. This would explain why the vacuum is very hard to push.

    In order to help you the best, I went ahead and took some pictures for you on how to change the belt. The only really tricky part is the clutch actuator arm. If you don't already have a new belt, here's a link for you to a 2 pack of belts for your 8955 on our website:
    Riccar 4000 / 8000 Series Upright Belts (2pk)

    The model that I took pictures of is actually a model 8650, but this is identical in every way to your 8955 in terms of changing the belt.

    What you'll need to have handy for this repair;

    - Phillips Head Screw Driver
    - Riccar 4000 / 8000 Series Belt
    - Riccar 8000 Series Roller Brush With Clutch Assembly (only if the brushes have worn down, not necessary if brushes are still long)

    Step 1: Make sure the vacuum2_bing.gif cleaner is unplugged, and turn the vacuum cleaner upside down so the bottom plate is upwards. It's easiest to do on a work bench or counter top.

    Step 2: Unscrew the two metal screws on the metal bottom plate with your Phillips head screw driver, and remove the bottom plate from the vacuum cleaner so the belt is completely exposed with the roller brush.

    Step 3: Remove the belt guard that sits to the left of the roller brush, this is a metal part that protects any dirt & debris from going over to the belt. Here's a picture of that part being removed;

    Step 4: Remove the Rug / Floor actuator arm from the clutch on the right hand side of the roller brush. Simply pull the metal actuator arm to the left of the brush and out of the circle that it sits in. Here's a picture of that;


    Step 5: Once you have removed the actuator arm from the clutch, as well as the belt guard, lift straight up on the roller brush and remove the roller brush from the vacuum cleaner:

    Step 6: Once you have removed the roller brush, and the old belt from the vacuum cleaner, take a new belt and wrap it around the metal pin in the back of the vacuums agitator housing. Here's a picture of where that pin is located with the belt wrapped around it;


    Step 7: Once you have the belt wrapped around the metal pin (this is the shaft to the motor that actually spins the belt), put the other end of the belt through your roller brush;


    Step 8: There is a specific way that the roller brush has to be inserted. If the roller brush is not put in properly, this can cause all sorts of problems including the brush not spinning, as well as continuously having to replace belts. You can see on the end cap of the roller brush (the right side where the belt rides) that there are two little teeth that protrude out of the end cap. Here's a picture of how it looks:


    Step 9: With the roller brush inserted through the belt, position the two teeth facing downwards. You can see in the vacuum cleaner where the roller brush sits, a little groove inside of the roller brush housing. These two teeth need to straddle that groove. Also make sure that the little ring, or circle that the clutch actuator arm sits into, is facing upwards completely. It should be directly on top of the two teeth. Stretch the belt using the roller brush as leverage down into the agitator housing of the vacuum cleaner, making sure that the two teeth are facing downwards straddling the little groove. After the brush is back into the vacuum cleaner, take the metal actuator arm from the rug / floor switch, and insert it back into the metal ring (or hole) on the roller brush;


    Step 10: Replace the metal belt guard that rests to the left of the belt. You'll notice on the belt guard that there are two little 90 degree notches on both sides. These notches need to face towards the belt or to the right.

    Step 11: After inserting the belt guard back into the vacuum, turn the vacuum cleaner over so the top of the agitator housing is facing you. Make sure that the rug / floor switch set to the carpet setting again, and then turn the vacuum upside down again so the brush and belt are exposed again.

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    Step 14: Slide the metal bottom plate into the lip on the vacuum cleaner, and fasten the screws back into the bottom plate to secure it. This is the way it will look if the bottom plate is installed the WRONG way.


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    The Riccar 8955 is great vacuum, and cleans better then most other upright s when it has a new belt on. I hope that this repair solution is helpful to you in fixing your vacuum. If you did, please be sure to click the Thumbs Up Icons in the top right hand corner of the solution. Feel free to request a clarification on the repair if you have any questions. I'm always happy to answer any questions. I hope will consider storefront for any Riccar supplies that you may need. We carry all Riccar Vacuum Bags, Filters, Belts, and Parts.

    Thank you very much,

    Chris J.

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    Its the widepath bagged tempo, i need to change the belt but do not know how. How do i change the belt

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    Bottom roller bush does not spin

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    Is there a drive belt on the heritage 84

    Yes it has a belt. Could be the belt or a worn out brush roller, or you don't have the height adjustment set right. But I would check the belt first. It is the cheapest part and if you haven't changed it lately it probably needs it anyhow.

    If you haven't changed the belt before it's a little tricky.

    Turn the knob on the front to the belt off position, and unlatch the top of the nozzle to remove it. Pull the nozzle off and turn the knob to the belt on position. Take off the bottom plate and take out the old brush roller and belt. Pay special attention to how the roller comes out. You don't want to get it in backward.

    Put the new belt on the roller and center it. Put the roller back into the nozzle and put the bottom plate back on. Turn the knob to the belt off position you should be able to see through the hole in the back, the hook pick up the belt and stretch in up.

    Put the nozzle back on the unit, latch the top, and turn the knob to the belt on position. Simple Right? LOL

    It has to be one of the most complicated machines to change a belt on .

    P.S. they usually give you extra belt when you buy it, and the new style knurled belts work fine as well.

    Good Luck-Don't be afraid to ask another question if that doesn't solve your problem.

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