Question about HP 17.3" Envy dv7-7247cl Laptop PC with Intel Core i7-3630QM

1 Answer

Hp envy dv7 laptop window 8 does not turn off, or go to sleep when closed

My new hp envy dv7 laptop with new windows 8 does not turn off or go to sleep mode when closed. it only turns off by holding power botton down. any sugestion greatly apriciated thanks

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 157 Answers

Hi Martin--

Sorry to hear about your trouble. When I first read your question, I automatically assumed it might have something to do with the mechanism (a latch or otherwise) which would let the computer know that the lid is shut and that it should go ahead and take a nap. While this still might be the case, there are apparently several people with similar problems so I am including a multi-step solution which will hopefully cover your problem.

Step 1:

Change your device settings:

WHY: Some devices are active - such as a wireless mouse, your network, or the HD audio - to wake or appear to prevent sleep mode. This is especially prevalent in regards to people who are always connected to their network since the advent of cable and DSL.


  1. In the lower left corner of the screen, right-click and select DEVICE MANAGER from the menu

  2. Click the arrow next to the device that needs to be adjusted. Since we\'re not sure which it might be, let\'s try a few of the more obvious solutions:

    buggerou are using a wireless/optical mouse, select MICE AND OTHER POINTING DEVICES

    * If the computer is left connected to the internet connection - or to be safe, if you are using broadband like cable or DSL, select NETWORK ADAPTERS

    * To check the HD audio setting, click SOUND, VIDEO AND GAME CONTROLLERS

  3. Double click the name of the device and a PROPERTIES window will appear.

  4. If the Power Management tab is available, skip this step

    If the Power Management tab is NOT available, click the CHANGE SETTINGS button. The same Properties window opens with Power Management tab available.

    * Note: It may ask for an administrator password; this is normal.

  5. Click the POWER MANAGEMENT tab, and remove the check next to "ALLOW THIS DEVICE TO WAKE THE COMPUTER". I know it sounds tedious, but you may have to do this for each of the three devices I listed above (mice and other pointing devices; network adapters; sound, video and game controllers)

  6. Click OK, close all your windows, and restart the laptop using the windows + C keys which will allow the Charms menu to appear on the right of your screen. Click SETTINGS, then POWER, and finally RESTART

Step 2:

Check your connected devices.


Some devices can cause/sleep standby issues. Let\'s check to see if they are causing a problem.


  1. Disconnect all non-essential connected devices such as your printer, scanner, USB drive, etc.

  2. Restart the computer with only the original mouse, monitor and keyboard connected.

    If the sleep/hibernate issue is solved, one of the connected devices was causing the problem. Replace each device one at a time until you find out which ****** was causing the problem.

Step 3:

Check for problems caused by using a keyboard or mouse in a USB 3.0 port.


When using 3.0 ports, some computers dont allow you to put the laptop to sleep using the keyboard or mouse. This usually only occurs on systems using AMD firmware so let\'s check and see if it might be the problem.


  1. Check the mouse and keyboard connections

  2. If a USB 3.0 port is being used, reconnect the device to a USB 2.0 port.

    If this is the issue, you have two solutions: Avoid using your USB 3.0 ports for your keyboard and/or mouse OR go to the next step...

Step 4:

Since it sounds like the sleep and hibernate modes worked in the past, we can always resort to using System Restore to revert the computer back to a time when the mode worked. Obviously, if the modes have never worked, don\'t follow this step.

You can perform a System Restore from the CONTROL PANEL.


If you are still having issues:

The list of possible reasons is practically infinite. I have listed the most common and their solutions above, but if they are not working, try:

* Disabling screen savers

* Preventing startup programs from opening

* Changing your power settings

* Upgrading the BIOS and keyboard software

I hope this works for you and if you have any questions, please don\'t hesitate to ask!

Posted on Jan 23, 2013


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 42 Answers

SOURCE: printer port for my new hp pavilion dv7?

You should be able to use a parallel to usb converter heres one in the link. There hard to find most are usb to parallel but this should work.

Posted on Mar 23, 2009

  • 1 Answer

SOURCE: sleep mode troubleshoot

diver sound instaletion

Posted on Sep 17, 2008

  • 1383 Answers

SOURCE: Hp dv6000 freezes

when you power up the computer press F8 key then enter in safemode.
Then go to start menu then run type in run "chkdsk /r"
then press "y"
then restart computer then it fix error on harddisk.wait until it load windows .
Ifyou stillface problem then your computer is virus infected scan your computer in safemode with good antivirus.

Posted on Jun 23, 2009

  • 687 Answers

SOURCE: presario 2200 laptop won't start up-goes to

Did you do this below?

This is called the BSOD (blue screen of Death) this usually occurs if you have recently installed either a new piece of hardware with a driver that has conflicted with Windows.

1. Unplug all you USB peripherals while the PC is shutdown

2. Press F8 while the PC is booting up its difficult to know when to do it so I usually press it twice with 5 seconds between presses.

3. Select last known good configuration and see if your PC will start this might be all that it needs.

If this fails unless you have a boot CD that allows you to recover the DOS or on some laptops like Evesham they have PC angel installed I am not sure if the Compaq Presario has this but you can use Hirens Boot CD or some other to try and restore the files,

I am sure that the CAB files that are required will still be on the laptop unless someone has removed then to save may have to take it back to factory defaults, you will loose all installs and documents though its a bit drastic but it should get you back up and running.

Hope this helps please rate my post if it helps you.

Posted on Oct 15, 2009


  • 528 Answers

SOURCE: Computer will not wake up from sleep mode

- your comp is in hibernation mode
- go to control panel>>power management>>put to NEVER the sleep mode,hibernation,HDD,battery
- restart system

Posted on Mar 27, 2010

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why hp envy won't let me partion on their 1tb hd

I would use windows to partition the drive. Type computer management into the start search box, select disk management and change the hdd size by reducing it and then format the new drive.

Dec 09, 2014 | HP Computers & Internet

1 Answer

How off narrator on HP laptop

In the bottom left hand of the screen, next to the round windows icon, in the empty search box, (assuming that you have Windows 7) type in narrator. You should then see a menu or result for narrator where you will find the option to turn narrator off.

Sep 20, 2014 | HP ENVY dv7-7240us 17.3" Notebook PC

1 Answer

How to off NARRATOR on HP laptop

Go to control panel look under ease of access turn narrator off.

Sep 20, 2014 | HP 17.3" Envy dv7-7247cl Laptop PC with...

1 Answer

How to recovery a hp envy dv7

It depends on which operating system you are using. Here are instructions for Windows 7:
  1. Click on Start -> All Programs -> Maintenance.

    Tip: An alternative is to execute from the Run box or a Command Prompt window. If you do that, you can skip to Step 3 below.
  2. Click on the Create a System Repair Disk shortcut.
  3. Choose your optical disk drive from the Drive: drop-down box.
  4. Insert a blank disk in your optical drive.

    Note: An empty CD should be large enough for a System Repair Disk. I created a Windows 7 System Repair Disk on a new Windows 7 32-bit installation and it was only 145MB. If you only have a blank DVD or BD available, that's okay too of course.
  5. Click the Create disk button.

    Windows 7 will now create the System Repair Disk on the blank disk you inserted in the previous step. No special disk burning software is required.
  6. After the System Repair Disk creation is complete, Windows 7 displays a dialog box that you can close by clicking the Close button.
  7. Click the OK button back on the original Create a system repair disk window that's now showing up on your screen.
  8. Label the disk as "Windows 7 System Repair Disk" and keep it someplace safe.

    You can now from this disk to access System Recovery Options, the set of system recovery tools available for the Windows 7.

    Tip: As with a Windows 7 installation disk, you'll need to watch for a for a Press any key to boot from CD or DVD... message on screen, right after your computer turns on or restarts with the System Repair Disk inserted.

Aug 23, 2014 | HP ENVY dv7-7240us 17.3" Notebook PC

2 Answers

Windows password


If you forgot your windows password, try to use the last version of Hiren's boot CD/DVD or are the steps to fellow :

1- start your computer and go to its BIOS, verify if CD/DVD is the first in the boot list. if not, do it.
2- put the Hiren's CD/DVD in your CD/DVD drive.
3- restart your computer.
4- your computer will restart from Hiren's CD/DVD. the view is similar to windows 8. ( this depends to the version of Hiren's you are using ).
5- go to the control panel and choose " user accounts .."
6- then go to " change your windows password " if you want to change it or " remove your password " if you want to remove it .
7- confirm by clicking on " change password " button below.

good luck

Apr 08, 2014 | HP 17.3" Envy dv7-7247cl Laptop PC with...

1 Answer

Hp envy dv7 webcam not working

Try reinstalling the WEBcam driver.
You can download the WEBcam and device drivers from the Compaq/HP WEB support/download page. Make sure you select your model laptop and the Windows drivers you require and install them. Click on this link to download the drivers: -

Mar 06, 2013 | HP 17.3" Envy dv7-7247cl Laptop PC with...

2 Answers

HP Envy display stays dimmed after waking from sleep mode

Hi, i made several searches on google for you problem but did't get a right answer except this link. They provide support for HP Envy Laptop. Why not you try to call them on +1 (844) 355-5111 toll-free number.

Jul 20, 2017 | HP Computers & Internet

1 Answer

Hi i have just got a new Pavilion DV7 only a few weeks old on boot/start up it starts then goes off several times before it starts to load windows the fan starts and the lights come on then goes off...

Run CHKDSK/F to check for errors. There may be an error on the hard drive.
Closing the lid when closing down, puts it in sleep mode and it will restart much easier but the error should be removed.

Jan 20, 2011 | HP Computers & Internet

Not finding what you are looking for?
HP 17.3" Envy dv7-7247cl Laptop PC with Intel Core i7-3630QM Logo

1,288 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18408 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides