Question about HP PSC 2355 All-In-One InkJet Printer

3 Answers

'Remove and Check Cartridge' message

I am getetting a message 'remove and check cartridge on right'. I've done that to no avail. I cleaned the contacts on the cartridge but this did not help. I bought new cartridge and error still persists.

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3 Answers

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  • Master
  • 1,029 Answers

I recommend that you perform the steps below to resolve the
issue.


Step 1: Semi-full reset
=======================

Remove both the cartridges and then perform the reset.

Perform a semi-full reset on your PSC 2200 by holding the button
combination given below, while plugging in the power cord.

CAUTION: A semi-full reset will reset or clear the following
information:

* Return the user settings to the factory defaults.
* Delete language and country settings on some models.
* Fax logs.
* Fax headers.
* Fax speed dial information.

Press and hold "#" and "6" buttons while on the front panel keypad,
plugging in the power cord.

Now insert the cartridges back.

Step 2: Firmware update
========================

Download and save the file and install the software.

http://h10025.www1.hp.com

http://h10025.www1.hp.com/ewfrf/wc/
his may no longer be a problem for you. I hope not, but if it is, hereare a couple links that might help. they are from HP's support site foryour model:

http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&dlc=en&cc=us&lang=en&product=422000&
(for general FAQs) (Note: If you try to go to this link from a siteoverseas and the web page will not come up, try adding "amp;" aftereach "&" in the URL)

here's a link for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&lang=en&cc=us

and here's a quick link for a support doc re: messages and lights displayed on the printer:
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=33365&lc=en&dlc=en&cc=us&lang=en&product=422000

hope this helps iftry first printing a test page (or anything)to the printer. try checking all your cables to ensure they are seatedsnuggly. try using a different USB port. try rebooting your computerwithout the printer plugged in, then plug it in and see if yourcomputer recognizes it before trying to upgrade the firmware

I

Posted on Jan 27, 2009

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  • Master
  • 846 Answers

First unplug the printer wait a minute and plug back in-resetting it may resolve the conflict.
Second...If you have already tried cleaning the contacts on the cartridge itself then you might need to follow the instructions in your printer manual to do cleaning and maintenance on the printer itself.
Third...Try un installing the drivers and reinstalling them

Hope this helps, comment back if you have any problems or need further assistance. Feel free to leave positive feedback if this helped. Thank you for stopping by Fixya!

Posted on Jan 27, 2009

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Hi

Click on this link to remove the error message

Thanks
Rylee

Posted on Jan 27, 2009

  • Rylee Smith
    Rylee Smith Jan 27, 2009

    This will show the step by step procedure on how to remove this error from printer .



    Please revert for any clarifications.

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1 Answer

My HP Photosmart 2710 All In One Printer has the following error: "Remove and check cartridge on right". I have removed cartridge, restarted the printer and my computer. Nothing seems to get...


Is this a new HP cartridge and the correct one for your printer? If it is a refilled cartridge, try replacing with a brand new HP cartridge.

Next try cleaning the contacts on the cartridge and the cartridge carrier. (While you are at it, make sure that there is no left over tape on the cartridge or other issues blocking the cartridge) To clean have distilled water and lint free clothes available. Bottled water and coffee filters will work. Tap water is not a good choice for this. With the printer on, open the printer cover and wait for the unit to stop moving the carriage. Remove the right cartridge and then unplug the printer. Then dampen your first cloth (wring out any excess water with your fingers), wipe the electrical contacts until no excess ink or any dirt remains. Do not touch the ink nozzles.

With another damp cloth, wipe the contacts in the cartridge carrier.

Either let everything sit for 10 minutes or dry with another lint free cloth. Reinsert the cartridge, making sure that the cartridge is fully seated in the carrier. Then plug in the printer. Finally close the printer cover.

Check if your error persists. If it does, try cleaning the contacts again. If the error repeats again, try a new cartridge if you haven't yet done this step. If a new cartridge fails to solve the problem, check if the cartridge is under warranty. If it is, contact HP.

One option is to try printing with the right hand cartridge removed. This will provide grey-scale documents if black is left in. If you only have the color cartridge in place, your pictures may look odd.

I hope this helps.

Cindy Wells

May 10, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

HP printer all-in-one model2410xphotosnart keeps giving me the message to remove and check print cartridges which I have done and both are full. Will not stop blinking and when trying to print makes...


Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts. Click here to see how.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
Thank you for using Fixya!

Apr 03, 2011 | HP Office Equipment & Supplies

2 Answers

Error message says "Remove and check cartridge on right" Its a new cartridge I've been using for a few weeks and it has been working fine. I have removed cartridge several times and even cleaned contacts....


The electronics on the cartridge have gone bad. Sometimes cartridges short. Take the cartridge back to where you bought it (they should give you credit for any remaining ink) and buy a new cartridge.

Aug 10, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Remove and check cartridge


Clean the connections245ee37.jpg
Step 1: Remove, inspect, and reset the problem cartridge
Step 2: Clean the problem cartridge contacts
Step 3: Repeat repeating and cleaning steps
Step 4. CONTACT TO HP SUPPORT


Step : Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..

a) Make sure the printer is on. Press the Power button if it is not lit.

b) Open the printer cover, then wait until the print cartridge carriage is idle and silent

c) Press down lightly on the end of the problem cartridge to release it.

d) Slide the cartridge out and inspect it:
* Check the Copper electrical contacts (the Copper Part which touch the Connector inside)
* Clean it with the pirit or wet cotton)
* Check the Nozzles - Clean it with the worm wet cotton
* Wait for 2 to 5 min befour you connect them back
* Clean the contacts in the carriage, inside the product (Printer)
* Reinstall the cartridge.
* Reconnect the product to the electrical outlet.
* Close the product cover.

NOTE : you can also check the print cartridge label and make sure it iscompatible with your printer. Compatible print cartridges are listed inthe Printer Reference Guide supplied with your printer.

Note : If the cartridge is compatible, reinstall it in the printer:
* Cartridges marked with a triangle go into the left carriage slot.
* Cartridges marked with a square or pentagon go into the right carriage slot.

If issue not resolves Repeat repeating and cleaning steps

Jan 04, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Printer message is 'remove and check cartridge'. have done that and put in new cartridges but message stays. can print a test page but it will not print anything else


I assume something has happened during a print job and you are seeing this message on the 6110's control panel display. Either there's a "clog" in the flow of ink or an issue with the electrical contacts between the cartridge and the print carriage. Unfortunately, HP.com doesn't list this error message on the web page for 6110 errors.

You can go to the following web page and follow the instructions to clean the electrical contacts I mentioned. The problem you are seeing can also be caused by an incorrectly installed ink cartridge or one where the protective tape strip was not removed before installation.

The latter is likely if you see this error message right after you've put in a new ink cartridge. It's easy to put the cartridge in incorrectly or not to correctly latch it in place. It's also really common to forget to take the tape off before installing the cartridge.

Here's the relevant link:

Cleaning the Print Cartridge

Good luck and post back your results.

Nov 07, 2008 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

Remove and check print cartridge


Remove the cartridges and check them. If faulty, replace them.

Sep 19, 2008 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

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    Remove and check cartridge


    Dont try and clean the cartridge, try a brand new one...

    May 28, 2008 | HP PSC 2210 All-In-One InkJet Printer

    1 Answer

    Remove and ck right cartridge


    Once remove both the cartridges from the all-in-one and then clean the copper contacts of the cartridges and then put only black cartridge and check for the message displayed on the all-in-one if it even reads check right cartridge then the issue is with the all-in-one hardware. If it reads insert right or color cartridge then the issue seems to be with the cartridge.

    Remove the cartridges from the all-in-one and power cycle the all-in-one and then reset.

    Now insert the cartridge and check for the result. If the issue still persists then check the expiry date on the cartridge and once replace the cartridge and check for the result.

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    Remove and Check Color Cartridge message


    Just had the same problem on my G85. Did the cleaning of color contacts, the powering on and off, and the cleaning and aligning of heads to no avail. Last resort went to HP website (why is that always last resort?) and saw that sometimes the circuits confuse color and black cartridge problems. Cleaned black cartridge - problem cleared. Coincidence? Maybe. But maybe not.

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