Question about Computers & Internet
I lose the option to scan a document to word. Every time I reboot the printer I have lost the option. I have uninstalled/reinstalled the software three times and the same thing happens. I have Windows XP. Whenever I [unch up "scsn menu" my scan to my PC is gone.
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Posted on Jan 02, 2017
Tips for a great answer:
Turn off the computer, then hit the power button to
back on and immediately start hitting the F8 key repeatedly until you
MODE. Take the Safe Mode option and let it boot up. Safe Mode will look
different to you, the screen will be darker and the icons bigger, this
normal. If the system runs ok in safe mode then turn it off and reboot
as if you are going into safe mode again, but this time take the Safe
Mode With Networking option (this will give you internet connectivity).
When it boots up, open your browser and download and install
MalwareBytes, then run a Quick Scan.
Go to www.google.com and in the search box type:
"Download cnet Malwarebytes" (without the quotes). Download and
install malwarebytes from the sites download.cnet/malwarebytes. When the
site opens up click on the Green Download button on the left. Do not
click the Red Download button, that's junk. When it finishes installing the Gui
Interface will open up with an offer to Accept a Trial Version or
Decline. CLICK DECLINE you want the totally free version. Run a
QUICK SCAN. As it scans, if it finds infections the number will be in
red. When it finishes scanning, click SHOW RESULTS. A notepad text
document will open up showing you the results. You can close the text
document and go back to the Gui Interface where you will click REMOVE SELECTED
RESULTS. The objects will already be selected for you. When it
finishes removing the objects click ok and it will sometimes reboot your
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