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Cannot scan a document to Word

I lose the option to scan a document to word. Every time I reboot the printer I have lost the option. I have uninstalled/reinstalled the software three times and the same thing happens. I have Windows XP. Whenever I [unch up "scsn menu" my scan to my PC is gone.

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Haven't solved it but am not interested in your premium plan

Posted on Jan 28, 2009

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Posted on Jan 02, 2017

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Computer acting crazy


Sounds like you might have a virus or infection that is causing it. Try booting up into safe mode and see if the acts the same way.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode option and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. If the system runs ok in safe mode then turn it off and reboot as if you are going into safe mode again, but this time take the Safe Mode With Networking option (this will give you internet connectivity). When it boots up, open your browser and download and install MalwareBytes, then run a Quick Scan.


Go to www.google.com and in the search box type: "Download cnet Malwarebytes" (without the quotes). Download and install malwarebytes from the sites download.cnet/malwarebytes. When the site opens up click on the Green Download button on the left. Do not click the Red Download button, that's junk. When it finishes installing the Gui Interface will open up with an offer to Accept a Trial Version or Decline. CLICK DECLINE you want the totally free version. Run a QUICK SCAN. As it scans, if it finds infections the number will be in red. When it finishes scanning, click SHOW RESULTS. A notepad text document will open up showing you the results. You can close the text document and go back to the Gui Interface where you will click REMOVE SELECTED RESULTS. The objects will already be selected for you. When it finishes removing the objects click ok and it will sometimes reboot your machine.

May 29, 2012 | Dell Computers & Internet

1 Answer

Microsoft word 2003 not responding


Is Word not responding or is the printer not responding?

If you have the installation disk just reinstall microsoft word.

Try booting up in Safe Mode and see if word works.
Go to www.google.com and in the search box type:"Download cnet Malwarebytes" (without the quotes). Download andinstall malwarebytes from the sites download.cnet/malwarebytes. When thesite opens up click on the Green Download button on the left. Do notclick the Red Download button, that's junk. When it finishes installing the GuiInterface will open up with an offer to Accept a Trial Version orDecline. CLICK DECLINE you want the totally free version. Run aQUICK SCAN. As it scans, if it finds infections the number will be inred. When it finishes scanning, click SHOW RESULTS. A notepad textdocument will open up showing you the results. You can close the textdocument and go back to the Gui Interface where you will click REMOVE SELECTEDRESULTS. The objects will already be selected for you. When itfinishes removing the objects click ok and it will sometimes reboot yourmachine.

Apr 26, 2012 | Computers & Internet

1 Answer

Mouse and keyboard not responding upon opening


LOL, good ole Norton. I hope you give Norton the boot once you get this fixed. Try booting up in Safe Mode and see if they work.

Go to www.google.com and in the search box type:"Download cnet Malwarebytes" (without the quotes). Download andinstall malwarebytes from the sites download.cnet/malwarebytes. When thesite opens up click on the Green Download button on the left. Do notclick the Red Download button, that's junk. When it finishes installing the GuiInterface will open up with an offer to Accept a Trial Version orDecline. CLICK DECLINE you want the totally free version. Run aQUICK SCAN. As it scans, if it finds infections the number will be inred. When it finishes scanning, click SHOW RESULTS. A notepad textdocument will open up showing you the results. You can close the textdocument and go back to the Gui Interface where you will click REMOVE SELECTEDRESULTS. The objects will already be selected for you. When itfinishes removing the objects click ok and it will sometimes reboot yourmachine.

If after all the above they both still do not function, lets restore your system back to a day before Norton notified you to turn the computer off.

Click Start/Programs/Accessories/System Tools/SystemRestore. Select a Restore Point (date and time) that is before youstarted having problems. System Restore does not delete you data, documentsmusic, pictures, videos or programs (unless the program was installed after therestore point you selected).

System Recovery loses all your data, documents, music, pictures, videos andprograms. It sets your system back to the time you first purchased it.

Apr 23, 2012 | Computers & Internet

2 Answers

How do I scan with an HP 6500 using win7? I am a Senior Senior citizen (81) and am fairly new.. Thanks for any help


If the scanner is properly detected in the computer, u can find it under the option scanners in the control panel.
If u find it, right click on the scanner and click scan.

Nov 06, 2010 | Computers & Internet

1 Answer

Computer crashed and upon start up it states that it is missing a DLL image file and will not bring up anything


Your dell could have been attacked by a virus or malware, and it went on to replace some system files. your options are, to reinstall the operating system, my guess is you are using windows, so reinstall windows, whether xp, vista or 7, login in using service directory repair mode, that is, by pressing F8 after the dell splash screen has displayed upon powering the computer, and selecting that choice. once logged in, perform virus scan if you have a good antivirus. meanwhile copy your important files and documents to a removable drive. if the antivirus manages to clean out the virus. you can reboot in a normal mode.
the second option is to use a live cd if you have ever heard of one, boot your computer using the live cd, some common ones are hiren's boot cd, multi-boot recovery cd and any other that you might across. once logged in, copy your importnt files and documents into a removable drive and format your computer and perfom a clean installation, this time do not forget to purchase an antivirus and install, kaspersky is fairly good, for some free options, avast is a good option. then scan your removable drive and clean it for viruses before recovering your documents

Oct 17, 2010 | Dell Dimension 3000 PC Desktop

1 Answer

How can I scan on my HP 5610 All-in-one printer and turn it into an e-mail, when the printer window tells me"No scan options".


hi for this first uninstall the printer utility from control pannel and reinstall it using the disk provided with the printer, once this is done try scanning the document , and save it on desktop screen if you ar e able to scan then probably you can use the same scan copy as an attachment in the email .
hope this resolves the issue .

Sep 15, 2010 | Computers & Internet

1 Answer

E-Machines T3120 Keeps Rebooting


Try rebooting in Safe Mode (generally by pressing F8 as it comes up from a cold reboot). This will let you reset the PC to a date previous to when your cousin changed settings. You won't lose any documents or photos, it just puts system settings back to that point in time. Safe mode will look a little different than you're used to but that will be okay when done. After it comes up, go to Start>All Programs>Accessories>System Tools>System Restore. Pick a calendar date that is in bold as this will have restore points for you to choose from. Make sure the radio button is picked that says restore my computer to an earlier time, click okay and let the system do its thing. This will take a few minutes. Let me know if this works for you or if you have any other questions.

Feb 15, 2009 | E-Machines eMachines Desktop PC

1 Answer

Trying to scan document on HP Deskjet F4200 all in one series. When scanning small document from TIFF Image this is scanning through as 25.5 MB so I am unable to send this as an attachement to an email as...


Try lowering your scan resolution settings. Magazine quality is 300dpi. If you don't want to lose too much quality, open the file is a image editor and crop only the area you wish to send.

Nov 06, 2008 | HP Computers & Internet

1 Answer

We have a canon MP610 printer scanner combo, I work in a dentist office and am trying to scan a x-ray. When I do it is'nt picking up the detail very well at all. I think I need to adjust the settings but I...


the only way to get a little more detail out of this printer with x-rays is to INCREASE the DPI resolution. there are no other adjustments that are abailable.
The Scan Settings dialog box opens when you click Specify... on the Scan/Import Documents or images screen.
The Scan Settings dialog box allows you to specify advanced settings for scanning.

Document Type
Select the type of document to be scanned. To scan photographs, select either Color Photo or Black and White Photo. To scan text documents, select either Color Document, Black and White Document, or Text(OCR). To scan magazines, select Magazine(Color).
Document Size
Select the size of document to be scanned.
Auto Detect: Detects document size automatically.
Auto Detect(Multiple Documents): Select this when scanning multiple documents at one time.
Select Stitch-assist to scan the left and right halves of a document separately and combine them back into one image.
Reference See the section below for details.
Scanning images Larger than the Platen (Stitch Assist)
When you select Custom, a dialog box in which you can specify the document size opens. Select a Unit, then enter the Width and Height and click OK.

Important When you select Auto Detect the position or size of the image may not be scanned correctly depending on the document. In such a case, specify the document size, such as A4 or Letter according to the document to be scanned, and align a corner of the document with the corner at the arrow of the platen.
When you select Auto Detect(Multiple Documents) allow 3/8 inches (1 cm) or more space between the edges of the platen and the document.
If not, some images may not be scanned at the correct positions and sizes.
You cannot select Auto Detect(Multiple Documents) or Auto Detect when Document Type is Text(OCR).
Scanning Resolution<<<<-------------------------------------------------------------<<<<<<<<<<
Select the resolution at which to scan documents. The following scanning resolution can be specified:
Text(OCR): 300dpi, 400dpi
Others: 75dpi, 100dpi, 150dpi, 200dpi, 300dpi, 400dpi, 600dpi
The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail. At high resolution, scanning takes longer and file size becomes larger than usual. See the section below for details on resolution.
this should answer your question , feel free to post here agian if you need more help.
Regards, and thank you for using fixya.

Oct 23, 2008 | Computers & Internet

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