Question about HP DesignJet 5000ps InkJet Printer

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Hp designjet 5000 will not see the media, says load media

Media is loaded but it dose not see it, tried to load and unload and it says ready for media

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There is a sensor located at the media entry side just before the platen. The assembly can be reached from underneath the rear side of the plotter. The cover has three pressure snaps to remove the cover. The flag is bi-directional, Check to see if it has snaped off its cradle or has broken. If not the sensor is bad, or the flag has worn down below its threshold.

Hope this helps..Good luck

Posted on Jun 20, 2012

6 Suggested Answers

  • 1 Answer

SOURCE: Loading Media for DesignJet 330

played with the set up procedure and it fixed itself. thx for the followup

Posted on Sep 09, 2008

  • 53 Answers

SOURCE: HP designjet 430, the data and media light come on at power up

The sad part unfortunatly is that the sensor on the carrage is below minimum specification. The only solution is to change the carrage as a unit P/N C4713-60039 and its going to be expensive. Normally the carrage belt would be replaced at the same time.
Dave

Posted on Feb 23, 2009

  • 53 Answers

SOURCE: Media Rejection

edgie46,
I have some bad news for you. The media sensor is faulty. This sensor is not sold seperatly. The entire pen carrage (head) has to be replaced at quite a cost.
Your part number from an HP parts supplier is C4713-60039

Its strange that is a refurbished machine with a faulty carrage. Maybee you can claim under a warrenty

Posted on May 25, 2009

  • 22 Answers

SOURCE: HP DesignJet 430 wont accept media

Hi,
This is the problem with the sensor. It tries to read the size of the paper, the sensor is on the side of the carriage assy(cartridges are installed on this assy). You can try cleaning this sensor or get it replaced or some times the service center will replace the carriage unit as a whole.

Posted on Dec 01, 2009

Testimonial: "Is there a specific proceedure that I would use to clean the sensor?"

  • 123 Answers

SOURCE: HP DesignJet 430 rejecting media

When you load the paper, the carriage edge detector measures exactly where the right edge of the paper is located. Then the paper is rolled forward and the edge is measured again. If there is a difference in the measurements, the printer assumes the paper is not loaded squarely and rejects the paper. After you load the paper and the printer asks you to align the paper, take your time, release the paper with the release lever, and line up the right edge of the paper with the right edge of the paper roll. You might have to do it more than once to get it to load. Some plotters are very sensitive and others are more forgiving.

Posted on Apr 15, 2010

seeker5211
  • 1088 Answers

SOURCE: Designjet 450c The Ready, Align Media, and Load

Check the "Bail-lift" system.
Use the bail cycle test to troubleshoot

Posted on Jan 11, 2011

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Hi i have just inherited a designjet 430,it is not connect to a computer as yet. i have loaded a roll of paper and ran some tests which seem to work ok except when i press the set up button the media light...


Either: the sheet you loaded is

misaligned.

Realign it again. See the Users Guide

for a short tutorial on loading media.

Or: it is an invalid size.

For supported media sizes, refer to the

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This plot consists six tests. The third one is Vertical Line Straightness (VLS) test. You can read the HP 430 Service Manual page 6-7, 6-8 and 6-9. These articles will tell you how to correect the problem.

Sep 01, 2010 | HP DesignJet 430 InkJet Printer

1 Answer

HP DesignJet 430 rejecting media


When you load the paper, the carriage edge detector measures exactly where the right edge of the paper is located. Then the paper is rolled forward and the edge is measured again. If there is a difference in the measurements, the printer assumes the paper is not loaded squarely and rejects the paper. After you load the paper and the printer asks you to align the paper, take your time, release the paper with the release lever, and line up the right edge of the paper with the right edge of the paper roll. You might have to do it more than once to get it to load. Some plotters are very sensitive and others are more forgiving.

Sep 25, 2009 | HP DesignJet 430 InkJet Printer

1 Answer

Media Rejection


edgie46,
I have some bad news for you. The media sensor is faulty. This sensor is not sold seperatly. The entire pen carrage (head) has to be replaced at quite a cost.
Your part number from an HP parts supplier is C4713-60039

Its strange that is a refurbished machine with a faulty carrage. Maybee you can claim under a warrenty

May 01, 2009 | HP DesignJet 430 InkJet Printer

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