Question about HP DesignJet 5000ps InkJet Printer
Media is loaded but it dose not see it, tried to load and unload and it says ready for media
There is a sensor located at the media entry side just before the platen. The assembly can be reached from underneath the rear side of the plotter. The cover has three pressure snaps to remove the cover. The flag is bi-directional, Check to see if it has snaped off its cradle or has broken. If not the sensor is bad, or the flag has worn down below its threshold.
Hope this helps..Good luck
Posted on Jun 20, 2012
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
The sad part unfortunatly is that the sensor on the carrage is below minimum specification. The only solution is to change the carrage as a unit P/N C4713-60039 and its going to be expensive. Normally the carrage belt would be replaced at the same time.
Posted on Feb 23, 2009
SOURCE: Media Rejection
I have some bad news for you. The media sensor is faulty. This sensor is not sold seperatly. The entire pen carrage (head) has to be replaced at quite a cost.
Your part number from an HP parts supplier is C4713-60039
Its strange that is a refurbished machine with a faulty carrage. Maybee you can claim under a warrenty
Posted on May 25, 2009
This is the problem with the sensor. It tries to read the size of the paper, the sensor is on the side of the carriage assy(cartridges are installed on this assy). You can try cleaning this sensor or get it replaced or some times the service center will replace the carriage unit as a whole.
Posted on Dec 01, 2009
Testimonial: "Is there a specific proceedure that I would use to clean the sensor?"
SOURCE: HP DesignJet 430 rejecting media
When you load the paper, the carriage edge detector measures exactly where the right edge of the paper is located. Then the paper is rolled forward and the edge is measured again. If there is a difference in the measurements, the printer assumes the paper is not loaded squarely and rejects the paper. After you load the paper and the printer asks you to align the paper, take your time, release the paper with the release lever, and line up the right edge of the paper with the right edge of the paper roll. You might have to do it more than once to get it to load. Some plotters are very sensitive and others are more forgiving.
Posted on Apr 15, 2010
Tips for a great answer:
Apr 18, 2015 | HP DesignJet 1050c plus InkJet Printer
Nov 06, 2013 | Office Equipment & Supplies
Feb 01, 2012 | HP DESIGNJET T770 Printer
Either: the sheet you loaded is
Realign it again. See the Users Guide
for a short tutorial on loading media.
Or: it is an invalid size.
For supported media sizes, refer to the
Or: the media lever is lowered.
Raise the lever.
Or: the cover is open when the printer is
Lower the cover
These are the trouble shooting suggestions from the HP service manual
May 01, 2011 | HP DesignJet 430 InkJet Printer
Mar 22, 2011 | HP Designjet Z6100 InkJet Printer
Jan 11, 2011 | HP DesignJet 450c InkJet Printer
Sep 01, 2010 | HP DesignJet 430 InkJet Printer
Jun 28, 2010 | HP DesignJet 450c InkJet Printer
Sep 25, 2009 | HP DesignJet 430 InkJet Printer
May 01, 2009 | HP DesignJet 430 InkJet Printer
148 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: