Question about Panasonic KX-T7730 Corded Phone

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I CAN'T TRANSFER CALLERS TO MY VOICE MAIL. I PRESS THE "TRANSFER" BOTTOM AND MY EXT BUT SCREEN SAYS "NOT VALID"

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  • yvette_conle Jan 27, 2009

    DOESN'T MATTER WHAT PHONE I'M ON IN THE OFFICE. IF FROM ANOTHER EXT IT WILL ONLY RING BUT NOT INTO VOICEMAIL.

  • yvette_conle Jan 27, 2009

    yes. from outside line voicemail works. just not internal.

  • yvette_conle Jan 27, 2009

    when tranfering from another phone in office, my line will ring and ring then bring caller back to originated ext.

  • yvette_conle Jan 27, 2009

    I'm sorry but what is PBX?

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  • 1,214 Answers

Most phone systems will not let you transfer to voice mail if you are on the extension that you want the voice mail to go to, which is the reason for the "Not Valid" message.

The logic is, if your talking to them on the phone, why would you want them to leave a message on your voice mail. Your talking to them directly already.

Posted on Jan 27, 2009

  • 1 more comment 
  • Mark Egan Jan 27, 2009

    Does voice mail work when someone calls in direct from an outside line?

  • Mark Egan Jan 27, 2009

    There is nothing in the manual about this functionality. The transfer button is intended to be used to transfer to another extension, just as you indicated you have done.

    Unless you know that functionality to be an undocumented feature, I don't think you have it, or, if you are hooked to a PBX, that may be a function that the PBX can be programmed for.


  • Mark Egan Jan 27, 2009

    A PBX is a central telephone control switch installed in an office environment to control all incoming and outgoing calls through a central controller.

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