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Has anyone changed the paper size in the paper tray to another size by accident? Have you tried the manual feed tray? If that copies the whole image then the problem is with the paper size input of the paper tray.
take out the paper tray. turn off the printer re start the printer without tray. turn of printer again. then restart then put in the paper tray again and add paper.print test page. then turn it off again so this time it can re a line its thoughts. this sounds silly but it worked for mine. i retrain my computer and printer. this way. try it it cannot hurt. after that throw it out the window. kick the cat. and take it to pc world. they have free help and advise service.
This is a "Sensor" issue, there is a sensor that detects when the Cover is closed, this is either faulty, not being activated, or being activated but not registering at the CPU. Sometimes it is an actual switch, others it is a hall effect sensor, optical, magnetic sensor or the like. Have a squiz and see if ya can see any sensor etc. maybe its blocked etc. Otherwise I think it's gonna have to go 4 repair.. If so get a firm "Quote" B4 allowing them to proceede.
I had the same problem. My printer was sitting too far back in the cabinet and the cd tray was hitting the back wall when it was pulling it throuh. I moved the printer forward and the obstruction in the back was no longer an issue. It started printing all cd's just fine.