Question about West Bend 84346 6-Quart

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West bend crockery cooker, model 84316

My wife has tried cooking with crock pot 3 times, each time the outside gets very hot while the contents gets only luke warm. I inspected the cooker and found the bottom had been excessivelly hot causing the enamal to turn brown. Should there be some type of insulation between inner liner and outer shell. This has a removable crock.

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