Question about HP PSC 2355 All-In-One InkJet Printer

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I get an error messege (carrige jam)

Some time I get the error messege carrige jam, but there is no jam that I can see,a little wile later it prints ok.
can you help? HP PSC 2355 all in one printer- scanner- copier

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I have found that when I slide back the carriage to the left by hand and expose the bottom right hand side, there has been an accumulation of ink that is preventing a part from sliding from front to back. Inspect the bottom right hand side where the black and color cartridges normally sit. You will find a flat sliding piece directly beneath the position where the cartridges normally sit, that will not slide forward to the front of the printer and back towards the back of the printer easily because of the ink that has accumulated and is causing a drag. I used q-tip swabs and some alcohol and cleaned out the rails that the piece slides in. Use a flashlight to inspect. After cleaning it appears that it is printing normally again. Repeat the process as needed. Bob in NC

Posted on Jan 28, 2009

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Hi,

In order to help you better let me provide you a web-link to a web document which has clear graphical representation of the solution.

Click on the link below to open webpage and follow all the steps given in web document:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00304007&dlc=en&lc=en&jumpid=reg_R1002_USEN

Thank you.

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Carriage jam


This can be many things, but inspect the paper path for anything stuck. remove the cartridges with printer off and see if you can manually move the carriage you may need to force it a little but not allot, sometimes it may jump a gear causing this error.
move the carriage away from home position and turn on, the printer should reset the carriage position.

hope this helps

Jan 07, 2008 | Printers & Copiers

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